User Researcher

At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fastmoving, growthfocused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our teammembers’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and funloving people to help us get the job done!

As a User Researcher, youll independently own research for significant features, collaborating crossfunctionally to discover problems and deliver usercentered solutions that drive measurable impact. Youll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives.

What Youll Do

• Conduct generative and evaluative research across product experiences with methodological rigor
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings and recommendations
• Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user
• Identify strategic opportunities that address user needs and create business value
• Other Duties as assigned

• About You

  • 25 years of industry experience where you conducted qualitative user research
  • Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
  • Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate crossfunctional stakeholders
  • Proficiency in industrystandard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.)

  • Nice to Have

    • Working knowledge of AI and automation technologies
    • Experience with B2B, fintech, legal tech, or SaaS products

    • Our Story

      Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

      Diversity, Equity & Inclusion at AffiniPay

      At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

      Benefits that Benefit You!

      As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides awardwinning benefits that can make a difference in your life right now and for the future.

      • All employees receive fully covered medical, dental and vision coverage Choose from our 2 available health plans based on what fits you andor your family!
      • Have some fur babies? We offer them insurance too!
      • RELAX and enjoy your time away with our flexible paid time off policy!
      • We will help you plan for your future 401K, or RRSP if in Canada, with a company match
      • Competitive compensation packages that include midyear and endofyear bonuses and equity options for all fulltime employees
      • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
      • Have plans to grow your family? Parental resources, including 16 weeks of paid time off for primary caregivers
      • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
      • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
      • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
      • An incredible, inoffice experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pickmeups

      • Security Advisory

        Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitivepersonal data during the application process. All interviews take place over phone call, ZoomGoogle Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.