Offer summary

Qualifications:

Bachelor's degree in a relevant field such as Business, Technology, or related discipline., Experience in managing complex AI/ML data projects and client relationships., Strong understanding of digital content transformation and data workflows., Excellent communication and project management skills..

Key responsibilities:

Act as the primary contact for enterprise clients and manage their engagement projects.

Coordinate cross-functional teams to ensure project delivery aligns with client objectives.

Monitor project KPIs, SLAs, and manage risks proactively.

Maintain clear communication with clients and internal teams throughout project lifecycle.

Job description

Location: Must reside in the USA. Role is 100% remote.

Who we are:

Innodata (NASDAQ: INOD) is a leading data engineering company. Prestigious companies across the globe turn to Innodata for help with their biggest data challenges. By combining advanced machine learning and artificial intelligence (MLAI) technologies, a global workforce of subject matter experts, and a highsecurity infrastructure, we’re helping usher in the promise of clean and optimized digital data to all industries. Innodata offers a powerful combination of both digital data solutions and easytouse, highquality platforms. Our global workforce includes over 3,000 employees in the United States, Canada, United Kingdom, Philippines, India, Sri Lanka, Israel, and Germany. Interested in joining us?

About the Role

We are seeking a consultative and deliveryfocused Engagement Manager to serve as the primary interface between Innodata and our enterprise clients. This individual will be responsible for overseeing complex AIML data and content transformation engagements, ensuring delivery excellence while fostering longterm partnerships.

This is a highimpact role ideal for someone who thrives at the intersection of client management, solution execution, and operational excellence.

Key Responsibilities

Serve as the main point of contact for assigned enterprise client engagements
Build and maintain trusted advisor relationships with key client stakeholders
Understand client objectives and design delivery plans to align with their business goals
Lead endtoend project execution, from kickoff through final delivery
Coordinate crossfunctional teams across global delivery hubs
Manage delivery workflows related to AI data preparation, annotation, enrichment, and digital content transformation
Define and monitor KPIs, SLAs, and delivery milestones
Identify and address delivery risks, issues, and blockers proactively
Ensure accurate and timely communication with clients regarding progress, changes, and expectations
Track and manage scope, timeline, and budget across multiple workstreams
Maintain comprehensive documentation for all projects and client interactions
Collaborate with Sales, Solutions, Product, and Operations to align internal capabilities with client needs
Drive continuous improvement in delivery processes and service models
Provide strategic input on how clients can optimize AI workflows or digital operations
Translate client feedback into actionable insights for internal teams
Contribute to the development of new service offerings based on evolving client demands