Offer summary

Qualifications:

Postsecondary degree, preferably BA or BS., Experience in the Higher Education industry., Excellent communication and presentation skills., Proficiency in MS Office and systems like Salesforce.com or similar..

Key responsibilities:

Manage and renew 100-500 accounts, ensuring timely renewals and expansions.

Build and maintain relationships through calls, emails, webinars, and events.

Present and communicate effectively about Parchment’s products and services.

Develop strategic engagement plans to meet revenue and customer satisfaction goals.

As an Associate Customer Success Manager at Parchment, all of your activities are focused on creating a phenomenal experience for the members within your territory. CSM’s provide strategic oversight for the management and utilization of our industry leading eTranscript SAAS technology by working with a crossfunctional team of engineers, project managers, regulatory, legal, sales and marketing professionals. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment.

What you will do
Cultivate an exceptional member experience by exceeding your member’s expectations. This is achieved through conducting calls, emails, webinars, onsites and regional events
Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
Be an effective communicator through conducting dynamic and wellinformed presentations; to include key results and deliver difficult messages to members.
Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems.
Manage all renewal and expansion opportunities for 100 500 accounts.
To include:
Timely renewal of existing members
Expanding the value of existing members through price increases, expansions, and lead generation
Effectively working crossfunctionally with fellow Parchies
Representing Parchment products and services accurately to members
Quoting, negotiating, and closing contracts
Accurate forecasting
Developing and executing strategic customer engagement plans
Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals

What you will need to knowhave
Postsecondary degree, BA or BS preferred.
Experience within the Higher Education industry.
Excellent written and verbal communication skills.
Presentation and public speaking ability.
Computer proficiency with MS Office and systems such as Salesforce.com or one SIS or ERP.
Successful management of a caseload. This could include previous experience in customer success, or in the higher education industry in roles such as Admissions
2530% travel annually, with seasons of more travel than others.
Consistent attainment of 90% of quarterlyannual goals or greater.

Bonus points if you also have
Previous startup andor SaaS business model experience
Project management experience
MBA
Experience managing or selling into accounts within the education industry
Demonstrated successful Customer Success performance of at least 2 years.

Get in on all the awesome at Instructure:
Competitive salary and 401k.
Medical, dental, disability, and life insurance.
HSA program, vision, voluntary life, and AD&D.
Tuition reimbursement.
Paid time off, 11 paid holidays, and flexible work schedules.
LifeStyle Spending Account
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and antidiscrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.