Account Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

The Account Manager builds and maintains longterm relationships in customer organizations to ensure that growth, and quality targets are met or exceeded. The Account Manager develops advocacy with key branch level decision makers and grows profitable market share by proactively identifying and capitalizing on new business opportunities. They provide support to National Accounts consistent with organizational objectives and ensures customers receive superior quality and responsive service. They work closely with the Regional Vice President on direction and strategy for the territory. They will be responsible for Arch’s visibility in the marketplace, calls patterns, and results of lender client relationships.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES

• Meet with customers to promote Arch US Mortgage Insurance (MI)’s solutions and expandsell new business. Builds value added relationships with key senior level customer advocates and influencers. Develops and demonstrates insight and intimate knowledge of customers’ businesses challenges and needs. Develops opportunities by working within client organizations to leverage available products and services to achieve production objectives.
• Achieve or exceed stated account growth and NIW goals. Uses Solution Selling to sell a variety of complex products and services that will improve customers’ business.
• Understand competitors’ strengths and weaknesses and how Arch US MI stands in comparison. Effectively articulates to customer the differentiated impact of Arch US MI’s offering on the customers’ business and processes.
• Quickly and effectively respondsprovides solutions to customer enquiries and objections ensuring “ease of use” and customer loyalty. Analyzes and monitors the customer performance to identify growth needs and potential problems in advance of occurrence in order to support operations. Prioritizes and allocates resources to support customers and retain key regional accounts based on customer tiering.
• Develop, implement and maintain account plans, goals and accomplishments in the CRM (customer relationship management) tool and uses metrics to monitor progress against goals. Uses CRM tool and other company technologies to document and analyze activities to grow business, manage accounts and communicate with other Arch US MI sales personnel. Evaluates and improves quality of work processes. Identifies opportunities to enhance responsiveness, reduce delivery times and anticipate customer needs for the company.
• Keeps current on both national and local industry trends and contributes to the industry through networking, board and industry membership group participation and community involvement. Remains “plugged in” to local market resources.

• Knowledge & Skills:

  • Ability to develop, implement and monitor account specific strategies and tactics to achieve NIW growth objectives.
  • Expert understanding of the industry, Arch US MI’s products and services, processes, systems guidelines and procedures.
  • Experience in the design and delivery of sales training and in developing effective presentationeducational materials on a variety of sales related topics
  • Advanced proficiency in sales techniques such as influence, persuasion, communicating product benefits that meet customer needs.
  • Experience in leading discussions and presenting business proposals at all levels.
  • High level of technical proficiency with Microsoft Office suite of products including Excel, Outlook, Word and Power Point; Familiarity with and high level of comfort using remote access tools (VPN) and Salesforce.com and other webbased tools.

  • Education & Experience:

    • Required knowledge & skills would typically be acquired through a Bachelor’s degree and
    • 5 years experience with at least 3 years in the mortgage sales industry in the area of underwriting, processing or origination.

    • Working ConditionsEnvironment & Physical Demands:

      • Remote based employment.
      • 7585% travel Expectations include daily sales calls, lender meetings, and conferences. Some travel may be necessary over weekends if conferences dictate. Overnight travel to cover entire territory is likely.

      • For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

        Base Salary Range: $59,000 $90,000year

        • Total individual compensation (base salary, short & longterm incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

        • Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and LongTerm Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

        • Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

          14500 Arch U.S. MI Services Inc.