Senior Product Manager AI

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum of 5 years of experience in product management, focusing on customer support, platform, or internal tools., Proven experience building and launching LLM-powered agents, conversational AI, and AI-native experiences., Deep expertise in enterprise systems and CRM solutions that enable cross-functional teams and streamline operations., Strong foundation in human-centric design, with a passion for creating intuitive and frictionless technology..

Key responsibilities:

  • Lead the development of AI-powered support systems, including conversational AI and LLM agents.
  • Define and execute multi-year AI product strategies, translating ambiguous problems into clear roadmaps.
  • Mentor and influence other product managers on AI development, compliance, and platform scalability.
  • Collaborate with cross-functional teams to build innovative support solutions that enhance customer and agent experiences.

HopSkipDrive logo
HopSkipDrive Information Technology & Services Scaleup https://hopskipdrive.com/
51 - 200 Employees
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Job description

At HopSkipDrive, our goal is to create opportunity for all through mobility.

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highlyvetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 FastGrowing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are:

Our Support and Operational Productivity team is at the intersection of cuttingedge technology and exceptional customer experience. Were a highimpact, collaborative group of product managers, engineers, designers, and operations specialists who build the intelligent systems that power worldclass support. Our support world is uniquely complex. We serve schools and parents coordinating their children’s transportation, school administrators managing districtwide logistics, drivers navigating complex pickup instructions and multistop coordination, and the operations team orchestrating it all. Every interaction involves multiple stakeholders, tight safety requirements, and realtime coordination.

Our goal is to push the boundaries of what’s possible with Generative AI, Conversational AI, and LLMpowered assistance to create seamless, humancentric experiences. Our platforms span the entire support ecosystem, from selfservice experience that anticipate customer needs to agent tools that make complex problems feel effortless to solve. Whether it’s voice, chat, workflow automation, or CRM integration, we’re creating the next generation of support technology.

It’s not just about building tools, it’s about fundamentally reimagining how support works. We move fast, think big, and measure our success by how much more effective we make our agents and how much happier we make our customers. Youll be joining a team that thrives on innovation, values continuous improvement, and believes the best support experiences feel like magic to both customers and agents.

Who You Are:

You are an experienced and empathetic Senior Product Manager who thrives at the intersection of AI innovation and realworld user problems. You are a product leader with a proven ability to build intelligent agents that understand, decide, and act across complex enterprise and customer service workflows.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Mentorship
  • Strategic Planning
  • Analytical Thinking
  • Collaboration

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