Sr Customer Success Manager North East

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. Were leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and nextgen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

• At BigID, our team is the foundation of our success. Join a peoplecentric culture that is fastpaced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

  Who we seek:

  We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results.

  Were looking for this person to be local to the Northeast ideally New York or Boston to be able to go onsite with customers.

  What you’ll do:

  • Manage the customer relationship, risk, and revenue
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
  • Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
  • Collaborate with Sales and Services teams to drive renewal, crosssell and upsell
  • Identify risk and execute a crossfunctional risk mitigation plan
  • Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
  • Share our Values of CareDoTryShine!

  • What you’ll bring:

    • 5+ years in Customer Success managing a portfolio of large enterprise accounts
    • Background in big data, privacy, data governance, or information security as either customer or vendor
    • Ability to understand customer needs and provide appropriate best practices
    • Proven track record of driving adoption and identifyingremediating risk to drive renewal, crosssell and upsell
    • Deep understanding of value drivers in recurring revenue business models
    • Familiarity with onpremise andor cloud data landscape
    • Outstanding interpersonal communication, customer relationship, and executive presentation skills
    • Excellent organization skills and ability to multitask in a fastpaced startup environment
    • Demonstrated analytical and problemsolving skills, particularly those that apply to a big data environment
    • BSBA degree

    • Our Values:

      We look for people who embody our values Care, Do,Try & Shine.

      • Care We care about our customers and each other
      • Do We do what it takes to make a positive impact
      • Try We try our best and we don’t give up
      • Shine We shine and make it our mission to always stand out

      • The annual base salary range is $125,000 $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. VariableBonus Compensation & Equity Incentives align with individual and company performance.

        BigBenefits:

        💻 Work from home with a global remotefirst community

        🏆 Global Culture Corner

        🏝️ Flexible PTO and Quarterly Volunteer Days

        💸 Equity Participation

        🏥 100% employercovered medical, dental, and vision options available to you

        🐶 Additional insurance benefits like pet insurance and legal assistance

        📚 Learning & Development Opportunities

        💰 Fidelity Employer Sponsored 401K

        🍼 Paid Parental Leave

        #LIRemote

        #LIKL1

        We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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