Customer Success Manager

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. Were leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and nextgen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

• At BigID, our team is the foundation of our success. Join a peoplecentric culture that is fastpaced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

  Who we seek:

  We’re looking for a Customer Success Manager to join our growing team to cover the South East. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to achieve great results. This role reports to the Director, Customer Success.

  Were looking for someone local to the South East, ideally from North Carolina, down to Florida.

  What you’ll do:

  • Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams.
  • Promote Process & Best Practice Optimizations: Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings.
  • Customer Retention & Growth: Partners with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreedupon customer outcomes and account priorities. Leverages an understanding of the customers needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn.
  • Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internalexternal stakeholders. Develops a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
  • Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth.
  • CrossFunctional Collaboration: Collaborates partnership between the Customer Success team and internal teams to drive synergies and optimize client outcomes..

  • What you’ll bring:

    • 3+ years in Customer Success andor Account Management
    • Background in big data, privacy, data governance, or information security as either customer or vendor (ability to consult and lead customers a strong plus)
    • Proven experience working in the South East for at least 3 years. Fluency in English and Spanish is highly preferred.
    • Demonstrated ability to address customer needs and provide appropriate best practices
    • Proven track record of driving adoption and identifyingremediating risk to drive renewal, crosssell and upsell
    • Deep understanding of value drivers in recurring revenue business models
    • Familiarity with onpremise andor cloud data landscape
    • Outstanding interpersonal communication, customer relationship, and executive presentation skills
    • Excellent organization skills and ability to multitask in a fastpaced startup environment
    • Demonstrated analytical and problemsolving skills, particularly those that apply to a big data environment
    • BSBA degree preferred

    • Our Values:

      We look for people who embody our values Care, Do,Try & Shine.

      • Care We care about our customers and each other
      • Do We do what it takes to make a positive impact
      • Try We try our best and we don’t give up
      • Shine We shine and make it our mission to always stand out

      • The annual base salary range is $110,000 $125,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. VariableBonus Compensation & Equity Incentives align with individual and company performance.

        BigBenefits:

        💻 Work from home with a global remotefirst community

        🏆 Global Culture Corner

        🏝️ Flexible PTO and Quarterly Volunteer Days

        💸 Equity Participation

        🏥 100% employercovered medical, dental, and vision options available to you

        🐶 Additional insurance benefits like pet insurance and legal assistance

        📚 Learning & Development Opportunities

        💰 Fidelity Employer Sponsored 401K

        🍼 Paid Parental Leave

        #LIRemote

        #LIKL1

        We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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