Principal UX Researcher, Growth
Offer summary
Qualifications:
7+ years of experience in UX research., Expertise in mixed research methods including surveys and statistical analysis., Strong analytical skills to interpret large datasets., Master's or Ph.D. in Human-Computer Interaction, Psychology, Statistics, Sociology, or related field..Key responsibilities:
- Design and conduct research on customer experiences to drive growth.
- Analyze customer data to identify behavior patterns and insights.
- Collaborate with product leadership and communicate research findings effectively.
- Mentor and collaborate with other UX researchers to improve research practices.
Job description
POSP311
Principal UX Researcher
At HubSpot our core value is to Solve for the Customer. The UX team lives this as we strive to better understand, serve, and delight our customers. We help more than 200,000 small and mediumsized businesses grow their businesses every day.
Key Responsibilities - Identify, design, and conduct highimpact research on customer experiences that drive growth across every touchpoint in a customer’s lifecycle.
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- Analyze large datasets to identify patterns in customer behavior, particularly around activation, freetopaid conversion, timetovalue, and early lifecycle retention.
-
- Partner directly with the Product Leadership Team as a trusted strategic advisor and voice of customer expert for key Growth workstreams.
-
- Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, data visualizations, and conversations.
-
- Mentor and advise fellow UX researchers through regular feedback sessions, work reviews, and collaborative projects.
-
- Collaborate with other researchers across HubSpot to raise the bar for research and align on best practices.
-
Requirements - Extensive experience: 7+ years of experience in UX research.
-
- Deep mixed methods expertise: Expert knowledge of mixed research methods including survey science, questionnaire design, sampling techniques, and statistical analysis.
-
- Strong analytical skills: Ability to analyze large datasets, identify key insights, and draw meaningful conclusions.
-
- Excellent communication skills: A skilled communicator with the ability to translate complex research and data into compelling, clear, and concise narratives for both technical and nontechnical audiences, including executive leadership.
-
- Executive presence: Track record of earning credibility with senior leadership through consistent delivery of actionable insights and serving as a trusted thought partner.
-
- Business acumen: Ability to understand and orient your work to align with and advance companywide priorities.
-
- Strategic autonomy: Highly autonomous and proactive, with exceptional judgment in prioritizing research questions and demonstrated ability to operate independently while managing multiple projects simultaneously.
-
- Growth mindset: A passion for learning, feedback, and continuous improvement, with a demonstrated ability to adapt to new challenges and technologies.
-
- Collaborative spirit: A strong team player with excellent interpersonal and collaboration skills.
-
- Education: Masters degree or Ph.D. in a relevant field (e.g., HumanComputer Interaction, Psychology, Statistics, Sociology) preferred.
-
- Culture Champion: Someone who is aligned with our HEART values, including high selfawareness and a strong ownership mentality.
-
- Nice to have: Growth domain expertise, including understanding of product usage and conversion metrics, freemium business models, productled growth (PLG) strategies, and small business customer needs.
-
About UX Research at HubSpot - You will be part of a community of approximately 40 UX researchers.
-
- UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible, in order to gather the greatest insights to impact our customers.
-
- You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.
-
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumergrade experiences while solving enterpriselevel problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We are deeply committed to emerging technologies and the innovation they offer, enabling us and our customers to work smarter, automate intelligently, and concentrate on creating significant impact.
We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
Want to know more about product design at HubSpot?
- Identify, design, and conduct highimpact research on customer experiences that drive growth across every touchpoint in a customer’s lifecycle.
- Analyze large datasets to identify patterns in customer behavior, particularly around activation, freetopaid conversion, timetovalue, and early lifecycle retention.
- Partner directly with the Product Leadership Team as a trusted strategic advisor and voice of customer expert for key Growth workstreams.
- Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, data visualizations, and conversations.
- Mentor and advise fellow UX researchers through regular feedback sessions, work reviews, and collaborative projects.
- Collaborate with other researchers across HubSpot to raise the bar for research and align on best practices.
-
- Extensive experience: 7+ years of experience in UX research.
- Deep mixed methods expertise: Expert knowledge of mixed research methods including survey science, questionnaire design, sampling techniques, and statistical analysis.
- Strong analytical skills: Ability to analyze large datasets, identify key insights, and draw meaningful conclusions.
- Excellent communication skills: A skilled communicator with the ability to translate complex research and data into compelling, clear, and concise narratives for both technical and nontechnical audiences, including executive leadership.
- Executive presence: Track record of earning credibility with senior leadership through consistent delivery of actionable insights and serving as a trusted thought partner.
- Business acumen: Ability to understand and orient your work to align with and advance companywide priorities.
- Strategic autonomy: Highly autonomous and proactive, with exceptional judgment in prioritizing research questions and demonstrated ability to operate independently while managing multiple projects simultaneously.
- Growth mindset: A passion for learning, feedback, and continuous improvement, with a demonstrated ability to adapt to new challenges and technologies.
- Collaborative spirit: A strong team player with excellent interpersonal and collaboration skills.
- Education: Masters degree or Ph.D. in a relevant field (e.g., HumanComputer Interaction, Psychology, Statistics, Sociology) preferred.
- Culture Champion: Someone who is aligned with our HEART values, including high selfawareness and a strong ownership mentality.
- Nice to have: Growth domain expertise, including understanding of product usage and conversion metrics, freemium business models, productled growth (PLG) strategies, and small business customer needs.
-
- You will be part of a community of approximately 40 UX researchers.
- UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible, in order to gather the greatest insights to impact our customers.
- You will be empowered to show up as your authentic self and be based where you can do your best work: at home, in the office, or any mix of both.
-
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumergrade experiences while solving enterpriselevel problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We are deeply committed to emerging technologies and the innovation they offer, enabling us and our customers to work smarter, automate intelligently, and concentrate on creating significant impact.
We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
About UX Research at HubSpot
Want to know more about product design at HubSpot?
Requirements
Required profile
Experience
Other Skills
- Communication
- Collaboration
- Analytical Skills
- Growth Mindedness
- Business Acumen
- Executive Presence
- Social Skills
- Teamwork
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