Remote Service Engineer - Image Guided Therapy Systems (Remote-Based, USA)

Job Title

Job Description

In this role, you have the opportunity to combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Image Guided Therapy Systems products.

Your role:

• Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners, utilizing the latest remote access technologies. You will be responsible for
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer

You're the right fit if:

• You’ve acquired 5+ years of experience in Image Guided Therapy Philips systems
• Your skills include computer networking, technical solutions authoring and ability to solve mechanical and electrical issues
• You have a 2 year associates; 4 year technical degree preferred
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re versatile to work with a variety of Philips Products.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Home Based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is 37.00 to 59.00 plus overtime eligible and 1st/2nd shift pay differential.

The hourly pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $39.00 to $62.00.  plus overtime eligible and 1st/2nd shift pay differential.

The hourly pay range for this position in (AK, DE, MD, NY, RI, or WA) is 41.00 to 65.00 plus overtime eligible and 1st/2nd shift pay differential.

The hourly pay range for this position in (CA, CT, DC, MA, or NJ) is $44.00 to $70.00 plus overtime eligible and 1st/2nd shift pay differential.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.