Network Operations Center Manager (Voice)

Who we are

Powernet is a people-first managed-services provider delivering fully-managed network, cybersecurity, desktop, and server solutions that free our clients to focus on what matters most. Our collaborative, community-minded culture blends professional growth with real-world impact—perfect for anyone ready to shape the future of IT services.

Who you are

You’re a hands-on leader with deep experience in network operations and telecommunications. You excel at managing a 24/7 NOC, leading teams, resolving complex issues, and improving processes. You’re also a trusted backup for Voice Solutions tasks like provisioning, hardware support, and CPE configuration—bringing both technical skill and leadership to the table.

Perks you'll enjoy

• Flexible remote work
• Annual Wellness Credit
• 5 weeks PTO
• Company-provided laptop
• Paid training
• Paid Holidays
• 401(k) matching
• Health Insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance

Essential Duties and Responsibilities

• Supervise the Telecommunications NOC team to assure 24x7x365 coverage of the NOC.
• Coordinate personnel response during outages or service-impacting events.
• Serve as an escalation point for all NOC-related issues.
• Collaborate with internal departments to resolve cross-functional challenges.
• Create, update, and monitor operational, performance, and global reports.
• Identify and implement process improvements to drive efficiency within the NOC.
• Maintain and enforce standard operating procedures.
• Partner with Planning and Engineering to establish and document network standards and operational procedures.
• Evaluate and support the development of new technologies and product offerings.
• Train, mentor, and develop staff through one-on-ones, coaching, and individualized career planning.
• Set and review quarterly performance objectives with team members.
• Manage vendor relationships and serve as the primary point of contact for hardware, termination, and network vendors.
• Recommend training and tools to improve team capabilities and performance.
• Administer network systems, including SolarWinds and Hammer.
• Perform TDM and VoIP trunk turn-ups and circuit activations.
• Provision and activate services on Powernet’s network.
• Support Voice Network operations by configuring Adtrans, Edgemarcs, and other CPE for customer installations.

Education and Experience Requirements

• Minimum of 5 years experience with working with end users and their problems.
• Experience working with MS Word, Excel, Notepad, and good basic overall computer skills.
• Minimum of 5 years in Telephony switches and Networks.
• Minimum of 3 years experience with Router maintenance and routing protocols.
• Associates Degree in Telecommunications related area, equivalent certifications or experience.
• Advanced understanding of telephone.
• Advanced troubleshooting and experience with carriers, vendors and customers.
• Solid understanding of IP networking.