Senior Manager, Account Management

HighlightTA is the on-demand talent team for Q4.

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the Role

We’re transforming the industry with our SaaS solutions and are looking for a Senior Manager, Account Management to lead, coach, and empower our Account Management team to deliver exceptional results. As a key member of the Sales Organization Leadership Team, you will manage a team of Account Managers focused on retention, renewal, and expansion activities across a diverse customer base. This is a highly collaborative, revenue-centered leadership role, working closely with cross-functional teams to deliver growth, process improvements, and organizational initiatives.

You will own your team’s proactive outreach activities, lead complex renewal situations, and help drive Q4’s strategy to accelerate expansion pipeline creation. The Senior Manager, Account Management, owns the overall economic relationship with our customers post-acquisition, ensuring our platform remains their partner of choice for Investor Relations.

What You'll Do

• Client Relationship Leadership – Cultivate strong client relationships, ensuring Q4 remains the preferred IR solution by understanding evolving client needs and market dynamics.

• Retention & Churn Mitigation – Partner with Customer Success leadership and coach your team to proactively monitor customer sentiment and mitigate churn risks, including preparing robust business cases for retention.

• Renewals Oversight – Oversee the renewals process, guiding your team through negotiations, solutioning, and contract management. Leverage deep product and market knowledge to secure long-term, high-value customer commitments.

• Expansion Strategy – Drive segmentation within your team’s customer base, identify high-value expansion opportunities, and manage your team’s pipeline to accelerate conversions. Ensure outreach strategies are tailored and personalized to customer workflows and business objectives.

• Voice of the Customer – Gather and share actionable customer insights (competitive intelligence, pricing, product feedback, IR trends) to keep Q4 ahead of industry changes and customer needs.

• Revenue & KPI Management – Regularly assess the book of business and accurately forecast monthly revenue growth at both individual and team levels. Monitor team KPIs and provide real-time coaching for continuous improvement.

• Process Leadership – Champion and promote company processes and initiatives, offering constructive feedback to enhance efficiency and evolve the Account Management Playbook.

• Cross-Functional Collaboration – Foster strong relationships with Customer Success, Sales Operations, Finance, Legal, Activations, Product, and Marketing to deliver exceptional customer outcomes and drive organizational initiatives.

People Leadership

• Build, lead, and mentor a high-performing account management team, setting clear performance expectations and providing regular feedback and effective performance reviews.

• Foster a positive, collaborative work environment that encourages professional growth and development.

• Identify and facilitate opportunities for team skill enhancement and training.

• Effectively delegate tasks and empower team members to take ownership.

• Promote open communication and teamwork within Account Management and with other departments.

• Lead recruitment and onboarding efforts for new team members.

Qualifications

• Bachelor’s degree or equivalent.

• Minimum 10 years in sales/account management, including 4+ years in a leadership role within a SaaS environment, with a proven track record of exceeding targets.

• Strong analytical and critical thinking skills to develop effective renewal and expansion strategies.

• Expertise in core sales methodologies (Challenger, Sandler, MEDDIC, SPIN, Value Selling).

• Demonstrated positive leadership with the ability to set goals and galvanize teams to deliver results.

• Proven coaching skills with measurable leadership outcomes.

• Proficient in Salesforce.com, including reporting and data analysis for identifying trends and insights.

• Strong team player with high emotional intelligence (EQ) and excellent presentation abilities.

• History of exceeding expectations in building lasting relationships with senior management.

• Experience successfully managing and growing revenue within an assigned customer portfolio.

• Exceptional listening and deduction skills to identify customer challenges and opportunities.

• Knowledge of accurate revenue forecasting and achieving sales targets in a fast-paced environment.

• Strong negotiation skills and experience building and presenting compelling business cases.

• Demonstrated drive and consistent outreach resulting in high contact and conversion rates.

• Excellent time management skills, emphasizing regular customer engagement.

• Understanding of key SaaS metrics (ARR/NRR) and pricing strategies.

• Proficient in Revenue Enablement tools (e.g., Gong, Salesloft, Outreach, Salesforce High Velocity Sales, LinkedIn Sales Navigator, ZoomInfo).

Additional Skills

• Proven ability to foster collaboration across departments.

• Strong sense of accountability and ownership over team success and product quality.
  Highly motivated, self-confident, and driven to achieve exceptional results.

• Resourceful and creative in prospect identification and opportunity generation.

• Experience with a fast-paced startup environment.

• Self-starter with a “can-do” mentality.

• Service-oriented approach for fostering positive relationships with internal and external stakeholders.

Why Q4?

We offer a variety of benefits to ensure you can always work hard and have fun:

• Peace of Mind & Family – Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family.

• Wellness & Life – Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment.

• Unlock Your Potential – Unleash your potential with learning allowance, mentorship, leadership forums, and gig programs.

We believe in the power of collective greatness.

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Should you require any accommodations prior to or during the interview process, please let our Recruitment team know.