Director, Quality and Compliance

Description

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. 

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. 

About the Role

As our Director of Quality and Compliance, you will lead the strategy, implementation, and oversight of our organization’s quality assurance and regulatory compliance programs.  You will collaborate with the Global Sourcing and Product Development teams and ensure Lovesac operations meet the highest standards of excellence, adhere to all relevant industry standards, and drive a culture of continuous improvement across teams and functions.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.  Candidates must fully reside in the United States at all times during employment and should have the ability to travel both domestically and internationally to visit vendors, suppliers and manufacturing warehouses.

What You’ll Do

Quality Assurance & Product Oversight

• Ensure all furniture products meet regulatory and internal standards for safety, durability, materials, and craftsmanship (e.g., ASTM, CPSC, Prop 65, CARB).
• Oversee quality and compliance throughout the product lifecycle — from development and sourcing through production and delivery.
• Develop and implement a comprehensive quality management system to ensure compliance with regulatory requirements and industry best practices.
• Oversee the administration and ongoing management of the Quality Management System (QMS) including documentation, process control, and record-keeping. 
• Monitor product returns, damage claims, and warranty issues to identify root causes and implement corrective actions.
• Establish and maintain quality KPIs to track performance and customer satisfaction across categories and channels.
• Identify opportunities for process and product improvement through root cause analysis, data analysis, and corrective/preventive actions. 
• Monitor key performance indicators (KPIs) and other quality metrics to track performance and drive improvements.   Publish findings on a monthly/quarterly and ad hoc basis. 
• Leverage Lean Six Sigma and other industry best practices to enhance operational efficiency and product quality.

Vendor Compliance & Manufacturing Standards

• Successfully vet and onboard new vendors/mills on quality and compliance SOPs as identified by the vendor manual and industry standards. 
• Supervise inspectors, technicians and other staff and provide guidance and feedback.
• Develop and manage supplier quality programs, including supplier qualification, receiving inspection, and first article inspection in accordance with industry standards 
• Drive supplier performance improvements through data analysis, corrective action plans (CAPs), and continuous improvement initiatives. 
• Develop and manage vendor compliance programs to ensure suppliers meet company expectations related to quality, safety, and ethical sourcing.
• Conduct regular factory and supply chain audits domestically and internationally to verify compliance with product specifications and labor standards.
• Partner with the sourcing team to approve new vendors and validate manufacturing capabilities.

Regulatory & Legal Compliance

• Ensure ongoing compliance with U.S. and international regulations related to furniture safety, labeling, flammability, and environmental impact.
• Conduct supplier audits in conjunction with 3rd party auditors to ensure compliance with quality standards and contractual requirements. 
• Maintain documentation and certification records (e.g., testing results, declarations of conformity, labeling verification).
• Manage any product recalls or compliance investigations in coordination with legal, regulatory agencies, and customer service teams.

Cross-Functional Collaboration

• Work closely with Product Development, Merchandising, Supply Chain, Store Operations, and E-commerce to integrate quality and compliance practices across all channels.
• Partner with Product Development (PD) to ensure that manufacturers meet specifications as identified by final tech packs created and established by internal teams. 
• Provide strategic insights and reporting to executive leadership on emerging risks, trends, and areas of opportunity.
• Support training and communication programs to educate employees and vendors on quality and compliance protocols.

Customer Experience & Brand Protection

• Well versed on industry standards and regulations as it relates to home furnishings and Lovesac products.
• Use customer feedback, reviews, and service data to drive improvements in product design, quality, and handling.
• Champion a culture of quality and compliance that reinforces brand trust and customer satisfaction.
• Ensure that packaging, labeling, and delivery processes protect product integrity and meet regulatory and brand standards.

Crisis & Risk Management

• Lead responses to product safety issues, recalls, or non-compliance events — including root cause analysis, customer communication, and long-term remediation.
• Proactively identify risks in supply chain, manufacturing, or store execution that could impact brand reputation or customer safety.
• Perform any other reasonable duties for this role as requested by management.    

Who you Are:

Our Lovesac Values:  

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters 
• Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies:  

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness         

Requirements

• Bachelor’s degree required in Business or comparable field required.
• 10-15 years of international and domestic experience leading and building global teams to manage quality control and compliance in a production environment.
• Experience in Furniture, Case goods, Upholstery, Electronics is preferred. 
• Lean Six Sigma certification preferred.
• Multi-lingual skills a plus.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines. 
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or off-site (i.e. quarterly team connection weeks, companywide meetings, vendor visits).
• Must be able to travel both domestically and internationally multiple times a year to visit vendors, suppliers and partners; valid passport and necessary documentation for international travel are required.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents. 

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: Accommodations@lovesac.com.