Offer summary

Qualifications:

Minimum of 5 years' consulting experience., Experience working with large, complex teams and projects is preferred., Excellent communication skills, both written and verbal., Strong focus on process improvement and customer experience optimization..

Key responsibilities:

Guide clients to optimize their use of the ProcessUnity platform.

Provide best practice advice and strategic guidance to clients.

Conduct weekly sessions to support client platform usage and growth.

Build and maintain strong relationships with clients to foster retention and expansion.

Job description

ProcessUnity is a leading provider of cloudbased risk and compliance management solutions. We specialize in helping organizations manage thirdparty risk, cybersecurity risk, and enterprise risk through our comprehensive and userfriendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.

The Assurance Services Consultant will play a crucial role in guiding ProcessUnity clients to the next level of success by collaborating closely with them to optimize their utilization of the ProcessUnity platform.

The ideal candidate will have strong communication skills, creative problem solving, and passion for elevating customers experience with our product. Confident, highly selfmotivated candidates capable of coordinating multiple projects and priorities in a fastpaced environment will succeed within Customer Success and the Assurance Services team.

What Youll Do:Work with clients to maintain and grow their usage of the ProcessUnity platform
Provide best practice advice on issues and strategies for growth postimplementation
Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform
Build enduring partnerships with clients, fostering their professional growth
Serve as an advisor and resource for customers, providing expert knowledge and guidance
Budget and manage deadlines appropriately within a set monthly allotment of hours
Maintain a consistent schedule of calls and consulting engagements with clients
Play a visible role in client retention and growth initiatives within the organization

Desired Experience & Skills:
5+ years experience consulting
Previous experience working with large, complex teams and projects preferred
Customercentric mindset with the ability to understand and address business needs
Excellent written and verbal communication skills
Strong orientation towards process improvement and optimizing customer experiences
Ability to multitask, prioritize, and delegate work within a team setting
Eager to learn, with a proactive approach to acquiring new skills and knowledge
Ability to collaborate within a team environment to support customer expansion
Skillful at reverse engineering solutions and optimizing user experiences
Experience in the GRC space strongly preferred
Salary range: $85,000 $105,000 depending on level and experience

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at www.processunity.com .