Offer summary

Qualifications:

Native Finnish speaker with advanced English skills., Outstanding communication and presentation abilities., Experience in managing customer expectations and de-escalating tense situations., Ability to work in a team environment and relocate to Athens..

Key responsibilities:

Provide exceptional customer support and timely resolutions.

Use analytics to proactively engage with customers and improve their experience.

Apply project management skills to enhance customer success initiatives.

Collaborate internally and with partners to address customer issues and promote company services.

Job description

Are you a Finnish speaker?

We are looking for Customer Support Specialists to provide a best inclass customer service and resolution to companys customers. As the company continues to support the growing customer base, they are looking to onboard outstanding employees capable of increasing customer loyalty and reducing customer churn.

Responsibilities:

Demonstrate exceptional customer service by providing consistent, timely and accurate customer support

Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle

Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success

Resell the value and benefits of the company, upsellcrosssell services and products to increase customer satisfaction

Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners

Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues

Requirements

Native level of Finnish

Advanced level of English

Outstanding communication and presentation abilities

Experience managing customer expectations and deescalating tense scenarios

Outstanding followup and follow through to ensure customers’ success and a positive outcome

Ability to work in a team environment

Relocation to Athens

EU Passport

Benefits

Competitive starting salary

14 salaries per year

Relocation package (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)

Extra monthly performance bonus

Health Package

Numerous benefits & discounts

Career growth opportunities within the company

Full training by certified instructors

Free online Greek language courses

Great professional growth opportunities and multicultural exposure

Only CVs in English will be reviewed.