Technical Customer Success Manager

Description

Our Opportunity:

Port is actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, youll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customerfacing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.

Responsibilities:

• Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

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  Requirements

  • 5+ years of experience in technical customerfacing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
  • Indepth experience with technical products or services, especially familiarity with developer tools, CICD practices, cloud infrastructure and software development processes.
  • Excellent problemsolving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
  • Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
  • A collaborative team player, able to work closely with crossfunctional teams to enhance customer success and drive account growth.

  • Location:

    US (remote) Preference for candidates in the New York, Austin, or Boston areas.

    
    

    Join Us:

    At Port, youll play a crucial role in our customers success, contributing to a team thats passionate about technology, growth, and delivering value. If youre excited about combining technical depth with strategic account management to drive customer success, wed love to have you on board.