Senior IT Systems Engineer
Offer summary
Qualifications:
3-5+ years of experience in technical support or management., Experience working in fast-growing SaaS companies., Proficiency with G-Suite, Jamf, and SaaS management tools., Strong networking, hardware support, and scripting skills..Key responsibilities:
- Lead and manage the helpdesk team to resolve technical issues.
- Ensure customer support SLAs are met and improve service quality.
- Manage IT assets and develop systems to support company growth.
- Assist executives and collaborate across teams on technology needs.
Job description
Ironclad is the leading AIpowered contract lifecycle management platform, processing billions of contracts every year.
Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.
We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!
Asset Management. Track and manage technology and policies to actively manage the company fleet.
Executive support: Assist top leaders and their assistants in navigating technology support.
35+ years experience of support in a technical management capacity.
Proficient in driving results and outcomes while solving complex problems.
Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets).
Required profile
Experience
Other Skills
- Team Leadership
- Collaboration
- Customer Service
- Problem Solving
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