Offer summary

Qualifications:

Minimum 3 years of experience in a similar client management role within a technology company., Bachelor's degree or higher education preferred., Excellent communication skills, both written and verbal., Strong interpersonal, negotiation, and problem-solving abilities..

Key responsibilities:

Manage and build relationships with assigned clients to ensure satisfaction.

Secure account renewals, cross-sells, and upsells through customer engagement and solution offering.

Establish client-specific goals, oversee onboarding, and monitor account health.

Collaborate with clients to solve challenges and ensure they achieve value from services.

Job description

The Account Manager II is a key member of our Education Partnership team, focused on building and strengthening relationships with organizations across the education ecosystem. In this role, you’ll work closely with EdTech companies, consulting firms, and other partners in the education market to drive revenue growth and deliver meaningful client outcomes. Success in this role requires a deep understanding of client needs, a collaborative mindset, and a commitment to providing exceptional service in a dynamic, mission-driven environment.

Major Responsibilities:

Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals

Customer Success: Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

Education and Experience:

3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.

Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.

Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.

Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.

Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs.

Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.

A continuous learner, focused on developing win-win outcomes for clients and the company.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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