Product Implementation Manager II

Company : ABC Nova Scotia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

SUMMARY

The Onboarding Implementation Project Manager serves as the primary point of contact for new ABC clients and owns the full onboarding project lifecycle from initial kickoff through successful client graduation. This role manages project timelines, coordinates cross-functionally, mitigates risks, dissects the client’s business needs to validate data and align system configuration while communicating appropriately with stakeholders.

Throughout the project, you will act as a trusted advisor, trainer, and problem solver, ensuring each onboarding delivers long-term value and client success.

WHAT YOU’LL DO:

• Lead discovery sessions with new clients to understand their business model, gather detailed requirements, and define onboarding success metrics. Use this information to develop and manage comprehensive project plans including timelines, milestones, risk mitigation strategies, and documentation of evolving client needs to ensure transparency, alignment, and a successful onboarding experience.
• Gather all required documentation, coordinate internal workflows, and align resources to keep things moving smoothly.
• Collaborate with cross-functional project teams internally and with third party vendors to ensure deliverables are met and that all stakeholders are aligned throughout the project.
• Conduct project status meetings, champion accountability across departments, and provide regular progress updates to leadership and clients.
• Serve as a partner to clients, helping them navigate system adoption, configuration, and training in a way that aligns with their goals.
• For projects involving data conversion, take ownership of understanding the client’s current system(s), or processes, and investigate incoming data for accuracy and completeness. Using Excel or other tools to perform data analysis, validate conversion accuracy, and compare post-conversion results with client expectations.
• Oversees client training and customer visits for assigned projects, delivering enablement materials, assisting with training sessions, and ensuring clients are empowered to manage their systems confidently.
• Own the review and training of financial reporting post-billing, ensuring the client understands how to access, interpret, and use ABC reports effectively.
• Take ownership of escalations and complex issues, drive resolution independently, and ensure outcomes support long-term client success.
• Contribute to the ongoing improvement of onboarding processes by sharing project insights, enhancing workflows and templates, and supporting team development through mentorship and knowledge-sharing
• Stay current on ABC platform functionality to serve as a product expert during onboarding and guide clients toward full adoption.

WHAT YOU’LL NEED:

• 2-4 years of experience in project management, onboarding, or implementation – preferably in a SaaS or software-related environment
• Bachelor’s Degree preferred, but equivalent experience in project management, leadership or software onboarding capacity will be considered.
• Strong organization and time management skills and an ability to lead multiple cross-functional projects independently
• Experience using tools like Salesforce, FinancialForce, and Microsoft Planner to manage tasks, monitor project milestones and health, and generate reports for key stakeholders
• Basic proficiency in Microsoft Word and Outlook
• Ability to analyze and compare datasets using Excel (lookups, filters, pivot tables, etc.) is a plus
• Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
• Ability work cross-functionally on project and to resolve customer issues
• Critical thinking and problem solving skills in fast-paced environments
• Must be able to accurately and effectively communicate both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
• As needed, travel for company events; up to 4 times Annually.

WHAT’S IN IT FOR YOU:  

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset  

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! 

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam  

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!  

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement  

• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.  

• Medical/Dental/Vision coverage  

• EAP – we get you help when you need it. Period.  

• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16  

• And more! – so many benefits we couldn’t even fit them all here! 

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $72,000.00 -- $75,000.00 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com 

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

 Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!