Sr. Customer Success Manager - North America

work from anywhere - fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Canada

Offer summary

Qualifications:

Minimum 5 years of experience in Customer Success, Account Management, or SaaS/technology fields., Proven track record managing enterprise customers with a focus on revenue growth., Sales experience with full-cycle sales capabilities, including upselling and cross-selling., Exceptional communication skills, confident in engaging with VP and C-level executives..

Key responsibilities:

  • Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction and retention.
  • Identify and develop expansion opportunities within existing accounts to drive growth.
  • Build and maintain strong relationships across all levels of client organizations.
  • Lead strategic conversations and business reviews to demonstrate value and support renewals.

Uberall logo
Uberall Startup https://www.uberall.com
201 - 500 Employees
See all jobs

Job description

Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.  

The Past, Present & Future
In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey!!

You and us
Around 400 Uberallers, with 50+ different nationalities, live and breathe our three core values: 
🌵 GROW TOGETHER  
⛰ DEMONSTRATE PASSION & PERFORMANCE  
✊ BE BOLD & DRIVE CHANGE 

If you are thinking about becoming our newest addition, apply here.

About the Role

As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients. This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset. Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring long-term retention and satisfaction. Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts. A background in a sales-oriented environment is highly valued. This experience is key to your ability to recognize new business needs, have strategic conversations with senior decision-makers, and generate qualified upsell leads for our sales team. You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts.

Your Responsibilities:
  • Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value.
  • Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
  • Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals.
  • Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
  • Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support.

    • Your Profile:
  • 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field.
  • A proven track record of managing enterprise customers with a strong focus on driving revenue growth. 
  • Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle.
  • Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences.
  • A consultative and strategic mindset with the ability to translate customer needs into business opportunities.
  • You are proactive, highly organized, and able to manage competing priorities effectively.
  • You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies.
  • Fluency in English is required; additional languages are a plus.
    •  What we offer:
    🗺 Remote and flex work hours...yes, d'uh! It's not 1992 anymore. Check our social media content for some remote working stories. Who needs a cubicle, when you can have your cat walking through the video-call?

    🥳 Waffle days, bad jokes, a HUGE Project A corp benefit program, a CEO with a pizza oven, global meditation sessions, German language class, LGBTQIA+ community and support, book club, culture committee, individual L&D paths and -budget…

    💃 Hoodie and merch - we got you covered. With your onboarding package comes your new stylish look.

    🥳 Events and off-sites - YES and YES. Plan something with your team, if you feel like it. The whole company meets 2-3 times a year (XMas, Summer Party, Just-Because Parties).

    🖥 Proper tech, check. Macbook pro, Apple mouse, -stand and Apple keyboard. Need anything else? Let the P&P team know.


    Remember our "Grow Together" value from the beginning of the ad? 

    We mean it. 

    🌵🏔✊

    Everything starts with getting in touch.

    Please let recruiting@uberall.com know about your interest, questions and friendly referrals. We will be getting back to you in no time. 

    In the meantime, let our "life@uberall" social accounts give you some real life impressions.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Success ManagementRevenue GrowthFull-Cycle SalesKPI ManagementCustomer Relationship Management

    Other Skills

    • Strategic Thinking
    • Relationship Building
    • Communication
    • Problem Solving
    Are you interested?

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