Founding Customer Success Manager

We are seeking a top candidate to join our team as Founding Customer Success Manager. 

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You have 4+ years of experience in customer success.
  
• You are proficient in project management and Scrum. 
  
• English - Native or fully fluent.
  

• Serve as the main point of contact for clients, ensuring clear, consistent, and proactive communication.
  
• Lead onboarding and strategic setup: system access, internal configuration, and data import for a successful launch.
  
• Manage multiple projects simultaneously, coordinating internal teams to ensure timely and high-quality deliveries.
  
• Build and maintain strong client relationships, focusing on satisfaction, retention, and long-term success.
  
• Create feedback loops with clients to understand their evolving needs and inform service improvements.
  
• Evaluate the customer experience with the application, identify pain points, and collaborate with the development team to implement solutions.
  
• Proactively identify client needs and offer tailored solutions.
  
• Monitor project progress, track key metrics, and report on customer success outcomes.
  
• Translate client requirements into actionable tasks for technical teams.
  
• Identify opportunities for account growth, renewals, and upsells.
  
• Communicate customer feedback to influence product development and internal processes.
  
• Help define and document customer success workflows and best practices.
  

Requirements

• Over 4–5 years of experience in customer success roles within the software industry.
  
• Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes.
  
• Excellent English communication skills, both written and verbal.
  
• Strong problem-solving, organizational, and interpersonal skills.
  
• Ability to work independently in dynamic, fast-paced startup environments.
  
• Energy, proactivity, and readiness to be the main point of contact for the client.
  

• Project management certifications (e.g., PMP, Scrum Master).
  
• Experience in tech companies or startups.
  
• Familiarity with tools such as Jira, Asana, HubSpot, Slack, among others.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.