Offer summary

Qualifications:

Fluent in English with excellent communication skills., Experience in customer support or related roles preferred., Ability to handle multiple channels like chat, email, and phone., Basic technical understanding to troubleshoot issues..

Key responsibilities:

Respond to customer inquiries via chat, email, and phone.

Achieve sales and retention goals to enhance customer satisfaction.

Educate customers on product usage and features.

Gather feedback to improve service and resolve technical problems.

UENI is an international tech company that is empowering local businesses to get online. We don’t just build unique websites that businesses can be proud of — we’re there for each step of the journey, providing all the tools and support that small businesses need to boost their online presence. Founder Christine Telyan grew up in a small town in New Jersey, where small businesses were constantly under threat from bigger brands and large online retailers. Later, she experienced how ordinary customers just could not find quality service professionals and local businesses when searching online. In 2014, she and co-founder Anh Pham Vu created UENI as a way to get independent businesses online and help them succeed. Our team of over 90 professionals works every day to improve the outcomes for independent businesses who need hands-on support to grow. At UENI we believe that customers should have more choice and transparency, and we’re helping small businesses to provide it. From service providers like dentists and plumbers to photographers or restaurant owners, our mission is to make all businesses visible online. UENI now builds thousands of new sites every month - and we are just getting started.

Job description

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Latin America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities:

Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
Reach sales & retention targets to ensure the customer experience is maximized.
Educate our growing customer base in the use of our tools and the technology that backs it up.
Become an expert in every aspect of our products & be a true advocate for our customers.
Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
Investigate technical issues and provide ideas for fixes.

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