Job description

AI Solutions Customer Success Manager

🕐 Fully Remote & Flexible | 🚀 High-Growth, Innovation-Driven Team

🎯 Role Overview

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

🛠️ Key Responsibilities

Client Engagement 🤝 — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.
Project Execution ⏱️ — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.
Workflow Optimization ⚙️ — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.
Performance Tracking 📈 — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.
Solution Deployment 🚀 — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.
Customer Training 🎓 — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.
Best-Practice Development 📚 — Create repeatable playbooks based on successful rollouts to enable future scalability.
Product Feedback 🔄 — Relay actionable insights to Product and Engineering to inform roadmap prioritization and feature enhancements.

✅ Required Qualifications

5+ years leading software implementations with expertise in onboarding, adoption, and expansion.
3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.
Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.
Exceptional spoken and written English; able to distill complex concepts with clarity.
Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.
Self-starter mentality with proven adaptability in fast-paced settings.

🌟 Team Values

Integrity & Humility — High ethics, low ego, and a sense of humor.
Passion for Growth — Continuous learning and professional development.
Bias for Action — Results-focused, decisive, and execution-oriented.
Innovation Through Iteration — Enthusiasm for experimentation and rapid improvement.

🎁 Benefits