Customer Success Sales Executive

unlimited holidays - work from anywhere
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Germany

Offer summary

Qualifications:

Native-level German and professional proficiency in English (C1)., At least 3 years of experience in a full sales cycle position., Strong sales, relationship building, and negotiation skills..

Key responsibilities:

  • Manage a portfolio of existing Advisory clients and encourage repeat business.
  • Present products through demonstrations, onboarding, and training.
  • Engage with clients throughout their product journey to increase adoption and retention.
  • Proactively renew, upsell, and upgrade client subscriptions based on their needs.

iDeals logo
iDeals SME https://offers.idealsvdr.com/
201 - 500 Employees
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Job description

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customercentric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating highstakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room: A webbased cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve highstake decisions in a fast, secure, and compliant way.

The role

Delivering exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.

To support the rapid global growth plans for Ideals VDR, we are seeking a resultsdriven Customer Success Sales Executive to join our Global team in Germany remotely. Your primary responsibility will be to reengage with our past and inactive Advisory clients, whilst manage a portfolio of existing Advisory clients.

We are looking for someone with a growth mindset, strong sales, relationship building and negotiation skills, who can successfully coordinate outreach activities, close deals and nurture client relationships. This role offers the chance to be at the forefront of our specialist Advisory department, and is an ideal opportunity to fulfil a sales career within a hypergrowth environment.


What you will do
  • Manage a portfolio of existing Advisory clients and encourage repeat business
  • Presenting the product to customersincluding demonstrations, onboarding and training
  • Research and study new clients to identify their expected value from the product
  • Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention, including regular checkins
  • Proactively renew, find additional projects, and upgrade client subscriptions based on their current needs
  • Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
  • Establish and nurture strong client relationships to enhance loyalty
  • Participate in project activities to improve the Customer engagement process or introduce new Customer retention and expansion initiatives

  • What you bring
  • Nativelevel German and full professional proficiency in English (C1)
  • 3+ years of experience in a full sales cycle position
  • Knowledge of the best sales techniques for professionally dealing with objections, negotiating, creating proposals, and successful deal closure
  • Readiness and enthusiasm to take on additional tasks when necessary, along with a responsible and proactive work ethic
  • Ability to learn fast and adapt based on feedback
  • Proficiency in building fast rapport with a resultdriven mindset

  • Nice to have
  • Proven expertise in upselling and crossselling
  • Experience in a customer successfocused environment
  • Previous work experience in the B2B SaaS tech industry
  • Financial background, knowledge of key players and market trends
  • What we offer

    We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

    For your best work
    • Remotefirst flexibility to shape your ideal workday
    • Home workplace budget
    • Coworking expense coverage
    • Individual IT budget for extra equipment
    • Toptier tech and AIpowered tools

    For your growth
    • Access to Ideals Academy with numerous courses
    • Investment in external learning and development activities
    • Guidance in Personal Development Plan creation
    • Professional literature and subscriptions coverage
    • Support of your passion as a speaker or writer
    • Internal talent mobility opportunities

    For your wellbeing
    • Tailored Wellness Package to support your physical and mental health
    • Urban Sports membership
    • Funding for sports competitions
    • 30 business days of paid time off per year
    • Unlimited healthrelated timeoff

    Extra perks
    • Teambuilding offline and online events
    • Budget for local gatherings in global locations
    • Generous internal referral program


    Our culture

    Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for likeminded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

    Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers’ physical, mental, financial, and personal wellbeing and encourage a healthy lifestyle and active living.

    Idealers work in a remotefirst model, meaning we collaborate from anywhere – either home, cafe, coworking space, or one of our offices. Some roles may have specific locationbased requirements, including inoffice and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.


    Ideals is an equal opportunity employer

    Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
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    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    GermanEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Success ManagementFull-Cycle SalesProposal DevelopmentClient ServicesSelling TechniquesUpsellingCross-Selling

    Other Skills

    • Relationship Building
    • Sales
    • Negotiation
    • Financial Literacy
    • Adaptability
    • Rapport Building
    • Strong Work Ethic
    • Communication
    Are you interested?

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