Customer Service Representative German Speaker
Offer summary
Qualifications:
Excellent verbal and written communication skills in French or German and Spanish., Minimum of one year experience in customer support services., Strong attention to detail and proactive team player., Availability to work rotating shifts, including weekends..Key responsibilities:
- Handle inbound and outbound calls, emails, and live chats from customers.
- Investigate, advise, and resolve pre-sales and post-sales queries, ensuring single contact resolution.
- Act as the primary contact for customers to provide efficient support.
- Work within a multicultural and multilingual team environment.
Job description
Company Description
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of wellknown brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do whatever makes them pink.
We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
lastminute.com N.V. is a publiclytraded company listed under the ticker symbol LMN on the SIX Swiss Exchange.
Job Descriptionlastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation
- Deal with inbound and outbound phone calls, emails, and live chats from Customers.
- Investigate, advise, and resolve presales and aftersales queries, acting as primary contact with the Customer and ensuring single contact resolution
QualificationsEssential
- Strong verbal and written communication skills in French or German and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a cando attitude.
Desirable
- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility
Additional InformationBy joining our company, you will have the chance to:
- Multicultural & Multilingual team environment
- Travel discounts through our website Lastminute.com (staff intranet)
- Great incentives package
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of wellknown brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do whatever makes them pink.
We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
lastminute.com N.V. is a publiclytraded company listed under the ticker symbol LMN on the SIX Swiss Exchange.
Job Descriptionlastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation
- Deal with inbound and outbound phone calls, emails, and live chats from Customers.
- Investigate, advise, and resolve presales and aftersales queries, acting as primary contact with the Customer and ensuring single contact resolution
QualificationsEssential
- Strong verbal and written communication skills in French or German and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a cando attitude.
Desirable
- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility
Additional InformationBy joining our company, you will have the chance to:
- Multicultural & Multilingual team environment
- Travel discounts through our website Lastminute.com (staff intranet)
- Great incentives package
lastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation
- Deal with inbound and outbound phone calls, emails, and live chats from Customers.
- Investigate, advise, and resolve presales and aftersales queries, acting as primary contact with the Customer and ensuring single contact resolution
- Strong verbal and written communication skills in French or German and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a cando attitude.
- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility
- Multicultural & Multilingual team environment
- Travel discounts through our website Lastminute.com (staff intranet)
- Great incentives package
Additional Information
By joining our company, you will have the chance to:
Desirable
Qualifications
Essential
Required profile
Experience
Hard Skills
Other Skills
- Communication
- Customer Service
- Teamwork
- Detail Oriented
- Calmness Under Pressure
- Business Objectives
- Proactivity
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