Clinic Manager

Responsibilities

• Enhance customer satisfaction by resolving disputes promptly, maintaining open communication channels, and ensuring consistent, highquality service delivery.
  
• Maximise team performance by mentoring staff, monitoring daily clinic operations, and identifying improvement areas to boost efficiency and morale.
  
• Crosstrain team members to enhance operational agility and ensure seamless coverage during peak times or staff shortages.
  
• Manage clinic budgets effectively, balancing cost control with strategic investments to support growth and profitability.
  
• Oversee inventory and medication management, optimising stock levels in line with regulatory requirements and clinic needs.
  
• Set and track performance targets (KPIs) to drive individual and team accountability, contributing to overall business success.
  
• Successfully manage multiple priorities and workflows within tight deadlines, ensuring nothing falls through the cracks.
  
• Conduct live software demonstrations of RoyaaMed to new or prospective partner clinics, showcasing key features and handling objections to support sales conversion.
  
• Take ownership of client onboarding, ensuring smooth transition, data entry, training, and setup of the RoyaaMed platform for each new clinic.
  
• Support sales efforts by nurturing warm leads and identifying upsell opportunities across RoyaaMed’s suite of services (e.g., premium packages, medication ordering).
  
• Liaise with both medical and nursing professionals to ensure compliance with AHPRA and TGA regulations and assist with documentation submissions where required.
  
• Champion RoyaaMed adoption internally, collecting feedback from clinics to continuously improve the platform and enhance user satisfaction.
  
• Assist in coordinating marketing efforts including local promotions, testimonials, and ambassador referrals to help scale clinic partnerships.
  

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  Requirements
  

  • Experience: 5+ years managing highperformance cosmetic or health clinic teams
    
  • Communication: Excellent written and verbal communication; clear, neutral accent
    
  • Salesoriented: Confident in presenting and selling digital products (e.g., SaaS platforms), with a strong understanding of customer pain points
    
  • Techsavvy: Quick to learn new software systems and comfortable supporting clinic staff through setup and troubleshooting
    
  • Peoplefirst approach: Builds trust with clients, practitioners, and internal stakeholders alike
    
  • Complianceaware: Familiar with clinical standards, documentation requirements, and relevant healthcare regulations in Australia
    
  • Resultsdriven: Motivated by KPIs, sales targets, and measurable outcomes
    
  • Adaptable: Thrives in a fastpaced startup environment and ready to wear multiple hats
    

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    Independent Contractor Perks
    

    • Permanent work from home
      
    • Immediate hiring
      

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      ZR_25157_JOB