Offer summary

Qualifications:

At least 1 year of experience in technical support or related roles., Proficiency with AI tools like ChatGPT, Gemini, or GitHub Copilot., Strong problem-solving and diagnostic skills for technical issues., Excellent communication skills in English and Polish..

Key responsibilities:

Handle support tickets efficiently using AI tools.

Maintain and improve knowledge base articles with AI assistance.

Analyze recurring support issues through AI insights.

Collaborate with cross-functional teams to improve support processes.

Job description

What we do:Zowie brings speed and empathy to customer interactions. Our Customer AI platform revolutionizes how businesses interact with their customers delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, Monos, Decathlon, MediaMarkt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

Were now seeking a Product Support Engineer early in their career who thrives at the intersection of customer empathy, technical curiosity, and smart tooling to join our team.

As part of Zowie’s AInative culture, this role requires active and intentional use of AI tools to streamline, enhance, and scale our support processes—from ticket handling to documentation and reporting. You’d be helping real users solve real problems, using both human judgment and AIenhanced methods to deliver highquality support experiences.

If youre passionate about AI, solving problems, and enabling customers to benefit fully from their tools check this role out and let us know!

What you will be doing:Handle support tickets with efficiency and empathy, using AI tools to assist in drafting, summarizing, or categorizing issues
Maintain and improve knowledge base articles, leveraging AI to identify gaps, generate drafts, or surface outdated content
Analyze recurring support issues using AIenhanced insights or internal query tools
Participate in internal experiments to identify new workflows where AI can improve quality, response time, or team throughput
Collaborate crossfunctionally with Product, Engineering, and fellow Support team members to share AI best practices and keep our support stack adaptive and forwardlooking

What were looking for:
CustomerFocused Technical Support: At least 1 year of experience supporting external users in a technical capacity, whether in product support, technical sales consulting, or a similar role
AI tools Fluency: Demonstrable consistent use of e.g. ChatGPT, Gemini, GitHub Copilot, etc. in academic, personal, or work projects
ProblemSolving & Investigation: A strong ability to diagnose technical issues, connect the dots between symptoms and solutions, and bring in the right tools and people to resolve problems effectively
Curiosity and a bias for action—especially when working with new tools
Exceptional Communication: Excellent written and verbal communication skills in English and Polish, with a focus on clear, precise, and empathetic communication

Nice to have:
API Interaction: Familiarity with connecting to and interacting with APIs
Database Fundamentals: Basic knowledge of SQL or MongoDB
Programming Basics: Familiarity with at least one modern programming language (e.g., Python, Java, or Scala)
Experience working in a SaaS company
AInative culture:Our team embraces AI as a fundamental part of how we work not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to contribute to that culture, brings ideas to the table, and continuously evolves their approach to leverage emerging tools.

We will offer you:👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.
👉 Unlimited paid time off. We trust each other and don’t count days.
👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.
👉 Health benefits. We offer an additional health insurance package.
👉 Development budget. We want to grow personally and professionally together.
👉 Homeoffice funds. Make yourself a comfy space for work on a daily basis.