Production Support Engineer at FastSpring

Offer summary

Qualifications:

Minimum of 3 years supporting Java-based applications, including issue triage and root cause analysis., Strong understanding of RESTful services, service-oriented architecture, and public APIs., Experience with front-end technologies such as HTML, CSS, JavaScript, jQuery, and Angular., Bachelor's or Master's degree in Computer Science or equivalent practical experience..

Key responsibilities:

Troubleshoot and resolve technical issues, documenting all actions taken.

Collaborate with support teams to ensure timely resolution of customer-reported problems.

Respond to production incidents and implement continuous improvement practices.

Perform advanced database query analysis using relational databases like PostgreSQL.

Job description

About the Company:

FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.

We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation.

Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax.

Position Overview:

FastSpring is hiring a Production Support Software Engineer who thrives on solving complex problems and keeping systems running smoothly. In this role, you’ll play a critical part in maintaining system stability by triaging, investigating, and resolving technical product issues that arise through our client-facing support teams.

This role requires a strong understanding of system-wide interactions and platform dependencies, with a focus on diagnosing and resolving production issues across the stack. You’ll collaborate closely with multiple scrum teams, contribute to architectural and algorithmic improvements, and play a role in maintaining system reliability.

This position is based in Belfast, with remote work arrangements available.

Responsibilities:

Apply effective troubleshooting techniques to resolve issues, and thoroughly document all actions taken.
Collaborate with customer-facing teams to ensure timely and effective resolution of customer-reported issues.
Respond to production incidents and apply continuous improvement practices to drive long-term solutions.
Perform advanced query analysis and troubleshooting using relational databases (e.g., PostgreSQL).
Build strong relationships and work cross-functionally with stakeholders across multiple teams.
Demonstrate adaptability in a dynamic environment, with a strong sense of ownership from issue identification through resolution.
Participate in design and code reviews to support quality and knowledge sharing across the team.
Maintain flexible working hours to support collaboration with both local and remote team members.

Experience & Qualifications:

3+ years of experience supporting and maintaining Java-based applications, including release support, issue triage, root cause analysis, and implementing or recommending system fixes.
Strong understanding of RESTful services and service-oriented architecture with public APIs.
Front-end experience with HTML, CSS, JavaScript, jQuery, and Angular.
Hands-on experience with unit testing, mocking, and test automation.
Familiarity with Amazon Web Services (AWS), including EC2, S3, RDS, and DynamoDB; experience with AWS Lambda is a plus.
Experience working in Linux environments; knowledge of containers and Docker is a plus.
Bachelor’s or Master’s degree in Computer Science or equivalent practical experience.

UK Benefits & Perks:

Elevate your career while maintaining a healthy work-life balance with us! Enjoy a comprehensive benefits package designed to support financial stability, well-being and personal growth:

Retirement pension match
100% employer paid private medical, dental, and vision coverage
Bi-weekly "FastSpring Friday" half-day
Work-from-home essentials reimbursement
Peer recognition programs & awards
Professional development opportunities & education reimbursement
Paid parental leave
Volunteering opportunities & donation matching
Quarterly employee events

About the Company:

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

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