Offer summary

Qualifications:

Minimum of 5 years of B2B account management experience, preferably in the IT industry., Strong technical knowledge to communicate effectively with business executives about IT roadmaps., Excellent presentation, negotiation, and communication skills., Proficiency in Microsoft Office and related tools, with a focus on customer service and project management..

Key responsibilities:

Manage and maintain client relationships, including onboarding and renewal processes.

Prepare and present reports, project scopes, and proposals to clients.

Coordinate internal teams and technical staff to align on recommendations and solutions.

Communicate effectively with clients and team members to ensure customer satisfaction and project success.

Job description

This is a remote position.

SUMMARY
The Account Manager is responsible for managing client relationships. This role prepares and delivers periodic reports for clients and gathers internal perspectives to provide appropriate recommendations on clients’ technical infrastructure that aligns with their size, needs, and strategic goals. This position is responsible for ensuring that our suite of products and services meets our clients’ needs. This person can work independently and progress professionally and financially as they contribute to the continued growth of the organization.

JOB RESPONSIBILITIES

Present to clients, opening winwin opportunities and effectively communicating our expertise and vision for the future.

Demonstrate general business acumen.

Renew existing accounts and convert new ones.

Maintain calendarschedule awareness to set expectations.

Review engineer findings and facilitate internal alignment on recommendations and remediation requirements.

Prepare project scope, quote, and present them effectively to clients.

Assist with product procurement, product fulfillment, licensing, warranty renewals, and other related activities.

Customer Relationship Account Management

Serve as the primary point of contact for customer service issues.

Use data gathering tools to analyze and manage client accounts while demonstrating value.

Present difficult news to clients in a delicate manner while always being sensitive to their perception and expectations.

Demonstrate a degree of knowledge about the technical aspects of the productsservices and how they are used by our clients.

Show continuous learning as it relates to industry changes and educate clients with a focus on their success.

Prepare client technology roadmaps in collaboration with staff.

Maintain contact with clients in an ongoing manner through phone calls, emails, presentations, and formal Strategic Business Reviews (SBR).

Provide sales forecast information via internal tools.

Client Onboarding

Lead projects in onboarding new clients.

Coordinate schedules, expectations, etc.

Conduct orientation for new clients.

Explain roles and relevant operations to clients.

Collaboration & Communication

Share knowledge with team members and encourage others to do the same.

Effectively communicate within the team, the company, and with clients.

Work effectively in a team environment.

Appropriately escalate issues to team members, management, or technical support.

Promote knowledge sharing and efficiency through accurate and complete case notes, project notes, etc.

Measurements and Indicators

Maintain call cadence.

Submit timely sales reports.

Maintain an accurate pipeline for projects and other sales.

Ensure the accuracy of proposals with clearly stated goals for completion.

Promote teamwork through proper handoffs and effective communication.

Develop wellthoughtout and uptodate roadmaps.

Maintain customer satisfaction.

Ensure paperwork is complete and on time.

QUALIFICATIONS

Excellent oral and written presentation skills.

Good project management and related communication skills.

Highly motivated, selfdisciplined, and focused on getting results using professional selling skills.

Good listening ability that aids in understanding client needs and provides sound productservice solution recommendations.

Selforganized and maintains relevant details and roadmaps of client accounts.

Computer literacy with Microsoft Office, including Word, Excel, PowerPoint, Outlook, Teams, and other related applicationstools.

Oriented toward delivering exceptional customer service.

Strong technical foundation to effectively communicate with business executives regarding their IT roadmap or other aspects of service delivery.

Experience working on structured IT projects, including scoping and communication.

5+ years of demonstrated outside B2B account management experience; industry experience is a plus.

Excellent communication and negotiation skills with close attention to detail.

JOB REQUIREMENTS

Should be willing to accept a longterm workfromhome arrangement.

Should be amenable to a permanent night shift schedule.

Benefits

Full Philippine Statutory Benefits

13th month Pay

De Minimis Allowance

Night shift differential pay

PTO

Health insurance

Life insurance (maximum of PHP 3M coverage)

Equipment