Client Account Manager

This is a remote position.

• Present to clients, opening win-win opportunities and effectively communicating our expertise and vision for the future.
  
• Demonstrate general business acumen.
  
• Renew existing accounts and convert new ones.
  
• Maintain calendar/schedule awareness to set expectations.
  
• Review engineer findings and facilitate internal alignment on recommendations and remediation requirements.
  
• Prepare project scope, quote, and present them effectively to clients.
  
• Assist with product procurement, product fulfillment, licensing, warranty renewals, and other related activities.
  

• Serve as the primary point of contact for customer service issues.
  
• Use data gathering tools to analyze and manage client accounts while demonstrating value.
  
• Present difficult news to clients in a delicate manner while always being sensitive to their perception and expectations.
  
• Demonstrate a degree of knowledge about the technical aspects of the products/services and how they are used by our clients.
  
• Show continuous learning as it relates to industry changes and educate clients with a focus on their success.
  
• Prepare client technology roadmaps in collaboration with staff.
  
• Maintain contact with clients in an ongoing manner through phone calls, emails, presentations, and formal Strategic Business Reviews (SBR).
  
• Provide sales forecast information via internal tools.
  

• Lead projects in onboarding new clients.
  
• Coordinate schedules, expectations, etc.
  
• Conduct orientation for new clients.
  
• Explain roles and relevant operations to clients.
  

• Share knowledge with team members and encourage others to do the same.
  
• Effectively communicate within the team, the company, and with clients.
  
• Work effectively in a team environment.
  
• Appropriately escalate issues to team members, management, or technical support.
  
• Promote knowledge sharing and efficiency through accurate and complete case notes, project notes, etc.
  

• Maintain call cadence.
  
• Submit timely sales reports.
  
• Maintain an accurate pipeline for projects and other sales.
  
• Ensure the accuracy of proposals with clearly stated goals for completion.
  
• Promote teamwork through proper handoffs and effective communication.
  
• Develop well-thought-out and up-to-date roadmaps.
  
• Maintain customer satisfaction.
  
• Ensure paperwork is complete and on time.
  

• Excellent oral and written presentation skills.
  
• Good project management and related communication skills.
  
• Highly motivated, self-disciplined, and focused on getting results using professional selling skills.
  
• Good listening ability that aids in understanding client needs and provides sound product/service solution recommendations.
  
• Self-organized and maintains relevant details and roadmaps of client accounts.
  
• Computer literacy with Microsoft Office, including Word, Excel, PowerPoint, Outlook, Teams, and other related applications/tools.
  
• Oriented toward delivering exceptional customer service.
  
• Strong technical foundation to effectively communicate with business executives regarding their IT roadmap or other aspects of service delivery.
  
• Experience working on structured IT projects, including scoping and communication.
  
• 5+ years of demonstrated outside B2B account management experience; industry experience is a plus.
  
• Excellent communication and negotiation skills with close attention to detail.
  

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.
  

Benefits

• Full Philippine Statutory Benefits
  
• 13th month Pay
  
• De Minimis Allowance
  
• Night shift differential pay
  
• PTO
  
• Health insurance
  
• Life insurance - (maximum of PHP 3M coverage)
  
• Equipment