Offer summary

Qualifications:

Customer service experience, preferably in call center or dispatch environments., Experience or training in towing or roadside assistance is a plus., Strong verbal and written communication skills., Ability to stay organized and focused in a fast-paced, high-volume setting..

Key responsibilities:

Answer service calls and handle customer requests.

Dispatch technicians and tow truck drivers efficiently.

Communicate job updates to customers and team members in real time.

Use dispatch software to manage calls, track jobs, and log activities.

Job description

Position Summary

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

Key Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Use dispatch software to manage calls, track jobs, and log service activity
Coordinate routes and schedule service providers based on availability and proximity
Maintain clear, calm, and professional communication in high-pressure situations
Handle emergency service requests with urgency and accuracy
Provide consistent and courteous customer service throughout the service cycle

Requirements

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Towing or roadside assistance experience not required – training will be provided
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Comfortable using computers, dispatch software, and GPS tracking tools
Problem-solving mindset with the ability to make quick, sound decisions
Availability to work nights, weekends, and holidays as part of a rotating schedule
Bilingual (English/Spanish) a plus

Technical & Equipment Requirements

To work effectively in this remote dispatch role, candidates must have:

Stable internet connection with a minimum of 40 Mbps download and 25 Mbps upload speeds
A laptop or desktop computer with an Intel i5 10th Generation processor or higher
A working noise-canceling headset with a functional microphone
A quiet, dedicated home workspace free from distractions

You will be assisted by the IT department for a technical check to confirm whether your system meets the necessary requirements. This assessment is essential to ensure compatibility and readiness for the next steps.

Required profile