Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Prior experience in customer support, preferably in digital content or online platforms., Strong communication and problem-solving skills., Enthusiasm for digital media and content creation..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat in Portuguese.

Assist content creators with platform features and usage questions.

Document client interactions and solutions accurately in the support system.

Collaborate with internal teams to resolve customer issues and provide best practices.

Job description

Mercier Consultancy is excited to offer a position for a Portuguese Speaking Customer Support Representative for Online Content Creators! In this role, you will provide crucial support to our Portuguese-speaking clients, helping them navigate our platform and succeed in their content creation endeavors. Your fluency in Portuguese will be instrumental in delivering top-notch customer service and ensuring that creators feel supported and empowered.

As a key player in our team, you will engage directly with clients, addressing their inquiries, resolving their issues, and guiding them on best practices for utilizing our platform. If you are passionate about digital media and enjoy helping others, we would love to hear from you!

Responsibilities

Respond to customer inquiries in Portuguese via email, phone, and chat
Assist content creators with questions regarding platform features and usage
Document client interactions and solutions accurately in our customer management system
Collaborate with internal teams to address and resolve customer issues
Provide clients with information on best practices for content creation and platform efficiency
Stay updated on platform changes and participate in ongoing training

Requirements

Fluency in Portuguese and English, both written and verbal
Prior experience in customer support, preferably in the online or digital content sector
Strong communication skills and a customer-centric attitude
Problem-solving abilities and attention to detail
Enthusiasm for digital media and content creation
Able to manage multiple tasks in a fast-paced environment
Familiarity with customer support software and tools is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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