Offer summary

Qualifications:

Experience in technical support with various systems, software, and hardware., Hands-on experience with Linux and Windows environments., Basic knowledge of bash scripting, SQL, and remote support tools., Strong command of English and analytical skills..

Key responsibilities:

Manage and resolve customer-reported technical issues from start to finish.

Research, diagnose, and troubleshoot software, hardware, and network problems.

Maintain accurate records of support interactions and ensure timely ticket closure.

Collaborate with internal teams to improve support processes and knowledge sharing.

Job description

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

Own and manage customer-reported technical issues from initial report to full resolution
Research, diagnose, and troubleshoot software, hardware, and network-related issues
Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
Maintain accurate records of all support interactions and ensure timely closure of tickets
Adhere to SLA commitments based on issue severity
Collaborate with internal teams to continuously improve support processes and knowledge sharing

Requirements

Strong understanding of computer systems, mobile devices, and various technology stacks

Willingness to work in a technical support environment; prior experience is a plus
Hands-on experience with Linux and Windows environments
Comfortable working in shift-based schedules
Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
Basic knowledge of bash scripting, SQL, and remote support tools
Knowledge about cloud technologies and modern monitoring/troubleshooting tools
Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
Analytical mindset with ability to understand complex data flows and transformations
Strong command of both written and spoken English
Demonstrated ability to multitask and manage case tracking effectively
Eagerness to continuously learn and grow within the role

Get to know us

If you want to know more about us and what we do, then visit our website: www.oredata.com

Why Oredata?

Remote working and flexible time off
Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
Opportunity to work on international projects
Private Health Insurance
Monthly Internet Allowance
Birthday Leave Policy
Dynamic work ecosystem where you can take initiative and responsibility
Open communication, flexibility and start-up spirit
Learning & Development opportunities for both personal and professional growth