Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About The Role:
We are currently looking for mental health clinician to provide counselling services through the Telus Health Employee Assistance Program (EAP). Our EAP service provides short-term counselling to a diverse set of clients dealing with various personal issues that may or may not be work-related and also manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Services are delivered face-to-face, and online via telephone and video sessions.

What will you be responsible for?
•   Provides immediate telephone crisis counseling/interventions to employees and family members of customer organisations;
•   Provides immediate management consultation to key employees within customer organisations
•   Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counsellor
•   Provide single session, one-off counselling support to clients, referring on for further short term counselling or signposting for ongoing, external support.
•   Offering short-term counselling or crisis intervention to address immediate issues.
•   Conducting assessments to understand clients' needs and develop appropriate treatment plans
•   Referring clients to external resources or specialists for long-term support if needed

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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