Offer summary

Qualifications:

Experience in account management, sales development, or similar roles with sales quotas., Understanding of solution-based consultative sales in a SaaS environment., Proficiency in using Salesforce.com and other technologies for pipeline management., Strong organizational skills and an entrepreneurial approach to work..

Key responsibilities:

Manage inbound sales inquiries and build rapport with retail merchants.

Provide tailored solutions and demonstrate software products to customers.

Upsell and expand accounts to maximize recurring revenue.

Collaborate with the team to achieve organizational objectives.

Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager at Lightspeed, you will be part of our APAC Retail team and you will be responsible for managing inbound sales for our retail stores based in the APAC market. Your role will be working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re getting the best solution possible to help them achieve their goals.

What you’ll be doing:

Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences
Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
Demonstrate software solutions to customers, from core POS products to modules and upgrades
Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue

And a little bit of…..

Building strong retailer advocacy, increasing retail owners empathy and understanding throughout the company
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success.

Experience in an account management, sales development representative or similar role carrying a sales quota
Understanding of solution-based consultative sales in a SaaS environment
Ability to use Salesforce.com and other technologies to manage and organise pipeline
Entrepreneurial approach; you work smarter not harder
Good time management with strong organisational skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Work remotely from anywhere in the world for up to 60 days per year
Flexible working policy
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
Free LinkedIn Learning license
Paid Volunteer day
Complimentary breakfast and lunch options, along with fresh fruits, snacks, and beverages stocked in the office
Exciting events hosted regularly by our Auckland Culture Club
Subsidised public transportation to cover up to 75% of your commuting costs
Secure, full-time parking facilities
Brand new office space located in Newmarket (Auckland)
Dog friendly environment

Do you need additional support during an interview?

At Lightspeed, we acknowledge that we face the unique challenge of engaging with and hiring diverse talent from marginalised communities with different personal or cultural norms. For many candidates from these underrepresented groups, a job interview can be an extra stressful or challenging experience. Taking this nuanced perspective into consideration, Lightspeed is pleased to offer Supported Interviews! This means you’re welcome to bring whānau or a support person along with you during any Lightspeed interview (excluding initial recruiter phone call). This ensures you have the best opportunity to display your full range of strengths.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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