Offer summary

Qualifications:

Minimum of 3 years of experience in cloud support or related roles., Proficiency in Azure IaaS, PaaS, and Microsoft 365 technologies., Deep expertise in Microsoft infrastructure, networking, and virtualization., Mandatory AZ-104 Microsoft Azure Administrator certification..

Key responsibilities:

Provide technical support during workshops and training sessions.

Troubleshoot and resolve technical issues faced by learners and instructors.

Learn and master cloud labs and environments to ensure up-to-date support.

Maintain customer communication and ensure client satisfaction.

Job description

Location: Currently remote; will be onsite in Bangalore from December 2025

Spektra Systems is seeking a support specialist for providing technical support for trainings and events happening through it’s platform CloudLabs. You’d be a part of a dynamic team responsible for building and supporting many of labs and workshops every month. This profile is for technical support to instructors and learners doing Microsoft Azure, Microsoft 365 and related technologies lab.

This role is perfect fit for someone interested in becoming a technical journalist (jack of all), 50% of your time will go in learning modern cloud technologies and rest 50% in supporting them.

Responsibilities:
Learn and master the labs offered by Spektra Systems through CloudLabs platform. It includes a wide range of technologies around Azure, M365 and related cloud platforms.
Troubleshoot technical issues faced by learners and instructors during and prior to the workshop.
Provide phone and chatbased support during workshops
Maintain customer communication and ensure client satisfaction during and prior events
Learn Cloud Technologies over the time and provide technical support for cloud technologies.
Test the Labs and scenarios to ensure we are always up to date.
Optimize the lab environment and experiences.
Build and test Automation using ARM templates, PowerShellShell Scripts etc.

Requirements
Desired Profile (ImplementationSupport Experience, Expert knowledge, andor ownership of):

You should have deep expertise in one or more technologies from the below and should be open to learn other technologies.
Azure IaaS and PaaS Solutions
Microsoft 365
Identity Solutions (Azure AD, Windows AD)
Automation Including ARM Templates PowerShell scripts, Shell scripts etc.
DevOps Fundamentals
General Networking
Microsoft Infrastructure and Server technologies: Windows Server OS, Active Directory, DNSDHCPFileserver etc.
Virtualization: HyperV, CSV, Storage Spaces, Virtual Networking, Migrations etc.
Windows Server: OS, DNS, AD, DHCP, File Server
Linux Server OS: Linux (primarily CentOS, and Ubuntu). PubPriv keys, SSH, PuTTY, etc., LinuxUnix command line, LAMP stack.
AWS Fundamentals
GCP Fundamentals

Additional Specifications:
Nightshift Schedule (there could be rotation depending on schedule).
Provide voice and chatbased support.
Ability to work independently with minimal direction; selfstarterselfmotivated.
Excellent written and Verbal communication skills.
Note : AZ104: Microsoft Azure Administrator certification is mandatory