GN SONG Service Google Gen AI Consultant

Job Title <Google CCAI> <9 Consulant> <S&C SONG>

Management Level: 9Team LeadConsultant

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Musthave skills: Japanese Language

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create valuedriven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop datadriven recommendations to enhance business performance.

Professional & Technical Skills:

Relevant experience in the required domain.

Strong analytical, problemsolving, and communication skills.

Ability to work in a fastpaced, dynamic environment.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:

• Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledgeexperience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist.
• Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience.
• Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, cocreate the roadmap path with the clients to achieve leading class CX capabilities
• Ability to understand business requirements still putting customer experience at the heart of CX design
• Ability to think and preempt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc)
• Work with technical Google teamdevelopers to convert user requirements into final product
• Work with Accenture and client team on CCaaS (Contact Center as a Service) migration
• Deliver using agile delivery process, continuous improvement and continuous development
• Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)
• Participate in presales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc.
• • Participate in practicespecific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

  • Bring your best skills forward to excel at the role:

    • A strong and wellestablished record of accomplishment in designing and delivering Google CCAI solutions and platform
    • Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
    • Ability to work in highpaced and complex projects and understand industryspecific customer service processes, operations, and functional needs
    • Thorough understanding of CCAI Framework and integration with internal and external components.

    • Additional Information:

      Opportunity to work on innovative projects.

      Career growth and leadership exposure.

      • Passion for building leading class Google contact center solutions for clients
      • Having thorough understanding of end to end Google contact center transformation
      • Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must
      • Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have
      • Experience of building Gen AI based usecases and solutions that work across industries and markets
      • Story boarding, creating differentiated solution as per client needs and compelling story telling is a must
      • Ability to work with ambiguity and exploratory mindset is a must
      • Strong Analytical skills, excellent written and oral communication skills
      • Experience working in a large, complex global team environment
      • Excellent verbal and written communication skills, with the ability to present at the Board and Clevel
      • Ability to work effectively in a remote, inclusive, virtual, global environment

      • About Our Company | Accenture

        Experience: 510 years

        Educational Qualification: B.E or B.Tech

        About Accenture

        We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see wellbeing holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

        Visit us at www.accenture.com

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