Director, Data Informatics Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AIenhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloudbased platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, were Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AIdriven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love cocreating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Position Summary:

We are seeking a resultsdriven Director of Data Informatics Management to lead the execution and delivery of our enterprise Master Data and AI initiatives in a fastpaced, highgrowth environment. This role is responsible for establishing a single, trusted source of truth across critical data domains—such as Customer, Product, Vendor, and Person, leveraging the latest NOW and AI technologies and enabling business agility through clean, consistent, and governed data.

You will work closely with crossfunctional business and technology leaders to accelerate data readiness for business outcomes like revenue, pipeline, operational efficiency, compliance, and AIanalytics initiatives.

Key Responsibilities:

• Own the delivery of Master Data initiatives from implementation through business adoption leveraging the NOW platform and related technologies
• Lead Master Data workstreams with clear timelines, milestones, and accountability; ensure deliverables are met on time and within scope and budget
• Break down complex requirements into rapid, incremental delivery sprints (Agile mindset).
• Drive issue resolution and escalate roadblocks with urgency to maintain momentum.
• • Partner with business and DT leaders to ensure alignment between Master Data initiatives and business outcomes.
  • Advocate for data as a strategic asset and champion datadriven decisionmaking.
  • Establish and lead enterprise Master Data governance policies, stewardship programs, and data quality standards.
  • Define ownership, accountability, and controls for master data domains.
  • Ensure compliance with regulatory requirements and data privacy laws.
  • Oversee the design and implementation of Master Data solutions including data models, taxonomies, hierarchies, and reference data.
  • Develop and monitor KPIs for data quality and master data lifecycle management.
  • Drive continuous improvement in data accuracy, completeness, consistency, and usability.
  • Partner with Enterprise Architecture on Enterprise Standards and Reviews
  • • Work closely with product management teams to translate stakeholder feedback into product features and improvements.
    • • Partner with Functional and Engineering Leads across DT and business teams in the US and India to deliver high impact and high velocity programs from India
      • • Deliver integration programs for Master Data with enterprise applications
        • Lead the roadmap for Master Data tool enhancements and scalability
        • • Evaluate emerging technologies and thirdparty solutions to drive innovation and maintain a competitive edge.
          • Champion adoption of new tools, architectures (e.g., cloud, microservices), and automation practices that support scalability and agility
          • • Build and lead a highperforming team of data professionals including data engineers, quality engineers and analysts
            • Foster a culture of collaboration, innovation, and accountability.
            • Provide mentorship, professional development, and performance management.

            • What will help you succeed

              • Understanding of the NOW Platform and implementation strategies
              • Curiosity about the latest AI technologies
              • Strong communication
              • The ability to work with ambiguity
              • The ability to provide quick solutions with little information
              • Proactiveness to connect the dots and tie efforts and outcomes to business priorities
              • Agility to switch gears and context
              • Strong Team Ethics

              • Qualifications

                Required Qualifications:

                • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (Master’s preferred)

                • Over 15 years of experience in data management, including 5+ years in Master Data leadership roles

                • Proven success in implementing enterprise Master Data platforms, cloudbased Master Data solutions, and modern data architectures

                • Extensive handson experience collaborating with crossfunctional teams, particularly in alignment with Sales teams

                • Deep knowledge of data quality, data modeling, and metadata management principles

                • Experienced in building and leading highperforming teams of data professionals, including data engineers, quality engineers, and analysts

                • Demonstrated ability to influence and collaborate effectively across both business and technology teams

                • Excellent communication, strategic thinking, and stakeholder management skills

                • Strong background in industries with complex data ecosystems, such as [insert example industries here—e.g., pharmaceuticals, manufacturing, finance, etc.]

                • Additional Information

                  Work Personas

                  We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a thirdparty service.

                  Equal Opportunity Employer

                  ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

                  Accommodations

                  We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

                  Export Control Regulations

                  For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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