Support Engineer

Good SQL knowledge essential. PLSQL will be a definite advantage.

• Good knowledge of Linux is essential.

• • Oracle APEX skills would be very beneficial

  • • Bash Scripting will be an advantage

    • • Able to use PLSQL to retrieve data from ORACLE databases. This includes Procedures

      • packages will be an advantage.

        • An understanding of Software Development Life Cycle

        • • An understanding of System Monitoring and alarming processes

          • • Strong Problemsolving skills and accurate forecasting of effort required and closing

            • timeframe.

              • Comfortable working with all levels in customer organization engineering; middle

              • management; executive management.

                • Respect and Valuing Diversity

                • • Multitasker, Selfmotivated

                  • • Trusting and honest

                    • • Accountable

                      • • ClientCustomer Service Orientation

                        • • Efficiency

                          • • Quality Assurance

                            • • Attention to detail.

                              • • Interpersonal skills

                                • • Solid Team player

                                  • • Commitment to team deliverables

                                    • • Cooperative, Harmonious

                                      • • Communication skills

                                        • • Wellgroomed and professional

                                          • • Adaptability

                                            • • Ability to work under pressure

                                              • Responsibilities will include (but not be limited to) the following:

                                                • Maintain interdepartmental relations

                                                • • Keep Company info confidential.

                                                  • • Live by the standards and values of VASX. Always behave and look presentable even outside working hours.

                                                    • • Keeping up to date with all changes in applicable Processes and procedures.

                                                      • • Adhere to Health and Safety implementation, policies, and procedures.

                                                        • • Keep to scheduled working hours

                                                          • • Interact with supervisors other managers staff and any clients in a friendly and courteous manner.

                                                            • • Manage and build corporate image.

                                                              • • Day to day support of All VASX software and systems deployed at international telecommunications network operators.

                                                                • • Analysing and debugging of system and postpaid application issues.

                                                                  • • Take ownership of allocated customer issues and see issues through to resolution

                                                                    • • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

                                                                      • • Follow standard procedures for proper escalation of unresolved issues to the appropriate

                                                                        • internal teams

                                                                          • Provide prompt and accurate feedback to customers

                                                                          • • Ensure proper recording and closure of all issues.

                                                                            • • Provide feedback on Critical issues to support the completion of the Root Cause Analysis documentation.

                                                                              • • Regular knowledge base updates.

                                                                                • • Perform standby activities (defined as support of Critical and High service impacting incidents)

                                                                                  • as scheduled.

                                                                                    • Actively participate in the deployment of new services and products.

                                                                                    • • Prepare accurate and timely defined reports within the defined timeframes.

                                                                                      • • Assist in preparing all required month end reports by the set due date

                                                                                        • • Attend meetings as requested

                                                                                          • • Execute defined daily weekly monthly maintenance activities across all supported systems.

                                                                                            • • Actively monitor systems and processes

                                                                                              • • Identify gaps in the defined monitoring of the systems and processes.

                                                                                                • • Always communicate in a professional and courteous manner – irrespective with whom you are dealing.

                                                                                                  • • Be solution focused – brand ambassador.

                                                                                                    • • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

                                                                                                      • • Receive instructions from your superior and act on it diligently and effectively.

                                                                                                        • • Extended working hours to participate in conference calls across time.

                                                                                                          • • Extended working hours to perform standby duties as required per roster.

                                                                                                            • • Extended working hours to perform Production Deployments when required

                                                                                                              • • Assist with training and mentoring of Junior Support Engineers