Offer summary

Qualifications:

Minimum 1 year of experience in customer service, sales, or account management., Strong verbal and written communication skills., Experience with CRM software, support ticketing systems, and Google Workspace., Understanding of remote work dynamics and the freelancing industry..

Key responsibilities:

Respond to inbound sales inquiries via phone, email, or chat.

Provide support to existing clients and troubleshoot issues.

Explain services to prospective customers and convert leads into sales.

Document customer interactions to improve service quality.

Job description

Our esteemed client is looking for a proactive, personable, and detail-oriented Customer Sales & Support Representative to join their growing team. This remote role involves handling inbound sales inquiries, guiding potential clients through their service options, and providing ongoing support to existing customers. You’ll be the voice of their brand—helping small business owners succeed online.

Key Responsibilities

Sales (approx. 50%)

Respond to inbound sales inquiries via phone, email, or chat
Explain our services clearly and confidently to prospective customers
Convert leads into paying customers through solution-based selling
Follow up with prospects who’ve shown interest but haven’t purchased.
Bonus commission structure on top of base pay for converted sales

Customer Support (approx. 50%)

Provide timely and friendly support to existing clients via email and chat
Troubleshoot basic issues or escalate to the right internal team
Ensure client accounts stay active and satisfied
Document customer interactions and feedback to help improve service

Salary: $1200 / month + sales commission

Type of Work: Full time remote (Monday - Friday)

Work Schedule: Hours 7am-3:30pm PST (30-minute lunch break)

Requirements

In depth background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).
1+ years of experience in customer service, sales, or account management
Excellent verbal and written communication skills
Comfortable using tools like CRM software, support ticketing systems, and Google Workspace
Self-motivated, organized, and responsive
Passion for helping small businesses succeed
Reliable high-speed internet connection (with backup).

Nice-to-Haves