Virtualization Backup Engineer (Italian speaker)

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of oneonone support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer (Italian speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and indepth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as breakfix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

• What we expect from you:

  • Fluent Italian & English (readingwritingspeaking)
  • Advanced user or administrative level with the following areas: Windows OS 2008(r2)2012(r2)2016
  • Practical knowledge of TCPIP (OS, firewalls configuration) and networking configurationtroubleshooting (NAT, ports, DHCP, DNS)
  • As a plus, UNIX andor Linux knowledge, VMware ESX(i), Microsoft HyperV, Microsoft Exchange server administration, DataBase engines (SQLOracle)
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fastpaced environment

  • We offer:

    • Private medical insurance for you, one adult dependent, and your children
    • Meal tickets
    • Private pension plan
    • Life insurance
    • Vision reimbursement
    • Annual leave and additional vacation days based on tenure
    • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
    • Veeam Care Days – additional 24 hours for your volunteering activities
    • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

    • Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.

      #LIDR1

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