Job description
About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.
About the Role
At JustAnswer, millions seek expert advice daily across fields like legal, medical, finance, and tech, with hundreds of thousands arriving through diverse acquisition channels.
As a Product Manager for Customer Acquisition, you’ll craft customer-focused products that fuel growth. You’ll identify new segments, shape product strategies, and own the roadmap for our brand portfolio, including marketing tools, landing pages, and checkout experiences.
This cross-functional role involves close collaboration with teams to meet ambitious goals. Using lean methodologies, A/B testing, and agile practices, you’ll lead the ideation, development, and launch of impactful features that enhance the customer journey on desktop and mobile.
What You’ll Do
- You'll be the go-to person for identifying and solving pain points across our marketing teams and customer journey — and you won’t just guess, you'll test it all through A/B experiments like a pro.
- Lead the charge with UX, Analytics, and Engineering to turn sprint planning into sprint winning.
- Align teams, cut through the noise, and keep everyone rowing in the same direction (yes, you’re that person).
- Partner closely with Marketing to ensure product and marketing strategies are best friends, not distant cousins.
- Simplify acquisition workflows, build smart tools, and make “efficiency” more than just a buzzword.
- Dive deep into the data, spot the growth levers, and bring insights that actually move the needle.
- Ideate, pitch, and power growth strategies with real business impact.
What We’re Looking For
- 8+ years in product management, juggling B2B and B2C challenges like a seasoned pro.
- Experience syncing up with both Paid and Organic Marketing teams — you know how to speak their language.
- A radar for inefficiencies and a toolkit full of automation solutions.
- A love for partnering with UX and Analytics to solve real customer problems.
- Leadership that inspires cross-functional teams to rally behind ambitious goals.
- Hands-on experimentation skills — A/B tests, multivariate magic, the whole shebang.
Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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