Customer Success Manager

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

At least 2 years of experience in customer support or event assistance., Strong communication skills for engaging with clients at all stages., Detail-oriented with the ability to multitask effectively., Comfortable with CRM systems, event platforms, and digital tools..

Key responsibilities:

  • Assist attendees in selecting appropriate event packages before the event.
  • Provide real-time support during events to address questions and technical issues.
  • Follow up with attendees post-event to access content and gather feedback.
  • Educate attendees on using resources and continuing their engagement after the event.

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Easy Outsource Startup www.easy-outsource.com
11 - 50 Employees
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Job description

This is a remote position.

Note: This is for candidates who are based in the Philippines
         Looking for a Female candidate

We need a Customer Success Manager who can guide attendees every step of the way—before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content.





Requirements

What you’ll do:


Pre-event prep: Assist attendees in choosing the right event packages, ensuring they know what to expect and how to best engage with our content.

Real-time support: Be on-hand during events (virtually or in-person) to answer questions, provide technical help, and ensure a smooth attendee experience.

Post-event engagement: Follow up with attendees to guide them on accessing event recordings, materials, and additional resources. Collect feedback and help them continue to grow through our platform.

Customer education: Make sure attendees are equipped with the tools to succeed beyond the event—whether it’s ongoing learning or actionable insights they can implement.


What we’re looking for:


Event-savvy support expert: You’ve got 2+ years of experience helping customers or attendees navigate the logistics of events and packages.

Confident communicator: You know how to engage with clients at every stage, from initial interest to post-event follow-up.

Detail-oriented multitasker: Handling multiple attendees’ needs, event logistics, and follow-ups is a breeze for you.

Tech-forward problem-solver: Comfortable with CRMs, event platforms, and digital resources to ensure a seamless experience for attendees.




Salary:

PHP 45,000-PHP 55,000

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Detail Oriented
  • Communication
  • Problem Solving

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