Service Desk Agent Trainee (REF3267U)

Work set-up: 
Full Remote
Contract: 
Part time
Experience: 
Entry-level / graduate
Work from: 
Hungary

Offer summary

Qualifications:

Active or passive full-time student status under 25 years old., Fluent in English and Hungarian., Basic computer skills, including Microsoft Office applications., Willingness to learn and good communication skills..

Key responsibilities:

  • Provide technical support via phone or email for software and hardware issues.
  • Manage and document incidents in a ticket system, including prioritization and classification.
  • Conduct end-to-end testing and diagnostics, possibly with customers.
  • Monitor tickets according to service level agreements and update system data.

Deutsche Telekom IT Solutions HU logo
Deutsche Telekom IT Solutions HU XLarge https://www.deutschetelekomitsolutions.hu/
5001 - 10000 Employees
See all jobs

Job description

Cég leírása

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Állás leírása
  • Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
  • Daily contact with the client and colleagues within the group
  • Prioritization, classification and documentation of malfunctions in a ticket system
  • Final, comprehensive end-to-end function test, if necessary with the customer
  • Initiate difficult/complex diagnoses
  • Forwarding of tickets to support units
  • Control and monitoring of tickets according to service level agreements
  • If required, customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
  • Updating of system data and knowledge database; order completion
  • User Rights administration
  • Incident and Change management
  • Opportunity to optimize daily processes

Képzettség
  • Active (or passive under 25) full-time student status
  • Commitment to at least 25 hours of work per week
  • Fluent English and Hungarian knowledge
  • Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
  • Openness to novelties
  • Willingness to learn
  • Good stress tolerance
  • Good communication skills

Advantages:

  • Advanced IT knowledge
  • Knowledge of ticketing systems / tools
  • German language knowledge

További információk

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishHungarian
Check out the description to know which languages are mandatory.

Hard Skills

Help Desk Support

Other Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Outlook
  • Willingness To Learn
  • Communication
Are you interested?

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