Bachelor's degree (preferred) in a relevant field., 5+ years of experience with enterprise ITSM tools., Proficiency in ServiceNow and other platforms like Salesforce, BMC, HP SM, Maximo, Pega, Mendix., Knowledge of Agile/Scrum methodologies and ITIL v3/v4..
Key responsibilities:
Define PaaS strategy and business cases for clients.
Analyze customer application landscapes to identify PaaS potential.
Gather and clarify customer requirements through workshops.
Implement customer requirements into PaaS-based solutions, focusing on process automation.
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