Offer summary

Qualifications:

5-8 years of experience in customer-facing roles such as technical account management or implementation operations., Strong background in working with large datasets using Google Sheets and Excel., Experience with cloud SaaS companies like AWS, Snowflake, or Epic, focusing on implementation and integration., Excellent project management and communication skills, with a collaborative and proactive mindset..

Key responsibilities:

Manage existing and new customer relationships to ensure successful project implementation and support.

Lead onboarding of new contracts, including data validation, technical scoping, and documentation.

Build and oversee integration with third-party ERP software by writing technical specifications and collaborating with engineers.

Identify and implement process improvements for onboarding and customer growth activities.

Job description

Background:
Our client is working on to reinvent the food supply chain. With a team of experienced people from Uber Eats, Google, Amazon, Microsoft , and more, were building digital tools that power foodservice wholesalers, helping them grow faster and do more with less and in the process transforming one of the largest, most fundamental industries in our society. Were tackling a gnarly $650 B industry thats still run off paper, and weve got the right timing and the right people to make it happen. Our financial backers are some of the most reputable venture capital firms in the NYC and SF Bay Area.
Role Details:

As a Distributor Operations Manager, you will help manage existing and new customer relationships to ensure successful project implementation, delivery and bestinclass support to clients.

Support customer growth: Lead onboarding of new contracts and support active customers by taking ownership of data validation, technical scoping, and documentation to help support our growth objectives at scale.

Build integration: Build and manage integration with third party ERP software by writing technical engineering specs and working with engineers to oversee code deployments.

Process improvements: Map out and implement iterative improvements for onboarding and customer growth processes.

Must have:

Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical.

Experience at AWS, Cloudera, Snowflake, Epic, Guidewire, or cloud SaaS Companies with heavy implementation focus.

Excellent project management and written and verbal communication skills.

58 years experience in a resultsfocused and customer facing professional environment (e.g., earlystage startup, highgrowth tech company, technical account management, IT or implementation operations).

Track record of structuring, owning, and leading business critical initiatives with excellent attention to detail.

Experience working with large datasets in Google Sheets and Excel.

Technical account management, solutions engineering, or implementationintegration experience in previous role(s).

Candidate must have experience working in implementation projects where they lead the technical scoping and project management.

Bias to action and enthusiasm for finding creative solutions to difficult problems.

Experience exceeding business goals in a customer focused environment, with an emphasis on timeliness and organization.

Nice to have:

SQL and Python proficiency.

Experience working at a startup in previous role.

Role experience that required interaction with customers and stakeholders in a blue collar industry.

Benefits: Medical, Dental, Vision, Life insurance, Paid time off, Stock plan, Parental leave, Remote work policy, Pet friendly office.