Service Desk Agent Trainee (REF3267U)
Offer summary
Qualifications:
Active or passive full-time student status under 25 years old., Fluent in English and Hungarian., Basic computer skills, including Microsoft Office applications., Willingness to learn and good communication skills..Key responsibilities:
- Provide technical support via phone or email for software and hardware issues.
- Manage and prioritize support tickets, documenting malfunctions accurately.
- Conduct end-to-end tests and initiate complex diagnoses when necessary.
- Monitor tickets and support proactive fault management as needed.
Job description
Cég leírása
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly ITServices Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Állás leírása
- Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
- Daily contact with the client and colleagues within the group
- Prioritization, classification and documentation of malfunctions in a ticket system
- Final, comprehensive endtoend function test, if necessary with the customer
- Initiate difficultcomplex diagnoses
- Forwarding of tickets to support units
- Control and monitoring of tickets according to service level agreements
- If required, customerrelated proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
- Updating of system data and knowledge database; order completion
- User Rights administration
- Incident and Change management
- Opportunity to optimize daily processes
Képzettség
- Active (or passive under 25) fulltime student status
- Commitment to at least 25 hours of work per week
- Fluent English and Hungarian knowledge
- Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
- Openness to novelties
- Willingness to learn
- Good stress tolerance
- Good communication skills
Advantages:
- Advanced IT knowledge
- Knowledge of ticketing systems tools
- German language knowledge
További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly ITServices Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Állás leírása
- Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
- Daily contact with the client and colleagues within the group
- Prioritization, classification and documentation of malfunctions in a ticket system
- Final, comprehensive endtoend function test, if necessary with the customer
- Initiate difficultcomplex diagnoses
- Forwarding of tickets to support units
- Control and monitoring of tickets according to service level agreements
- If required, customerrelated proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
- Updating of system data and knowledge database; order completion
- User Rights administration
- Incident and Change management
- Opportunity to optimize daily processes
Képzettség
- Active (or passive under 25) fulltime student status
- Commitment to at least 25 hours of work per week
- Fluent English and Hungarian knowledge
- Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
- Openness to novelties
- Willingness to learn
- Good stress tolerance
- Good communication skills
Advantages:
- Advanced IT knowledge
- Knowledge of ticketing systems tools
- German language knowledge
További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
- Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
- Daily contact with the client and colleagues within the group
- Prioritization, classification and documentation of malfunctions in a ticket system
- Final, comprehensive endtoend function test, if necessary with the customer
- Initiate difficultcomplex diagnoses
- Forwarding of tickets to support units
- Control and monitoring of tickets according to service level agreements
- If required, customerrelated proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
- Updating of system data and knowledge database; order completion
- User Rights administration
- Incident and Change management
- Opportunity to optimize daily processes
- Active (or passive under 25) fulltime student status
- Commitment to at least 25 hours of work per week
- Fluent English and Hungarian knowledge
- Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
- Openness to novelties
- Willingness to learn
- Good stress tolerance
- Good communication skills
- Advanced IT knowledge
- Knowledge of ticketing systems tools
- German language knowledge
További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Advantages:
Képzettség
Required profile
Experience
Other Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Willingness To Learn
- Communication
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