Offer summary

Qualifications:

Fluency in French and English is required., Previous customer service experience, preferably in streaming or entertainment., Strong communication and problem-solving skills., Organizational skills and attention to detail..

Key responsibilities:

Assist customers via phone, email, and chat in French.

Troubleshoot technical issues and guide customers through solutions.

Manage subscriptions, content inquiries, and account settings.

Document interactions and collaborate with internal teams.

Job description

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative in our Online Streaming Service Department. In this dynamic role, you will provide outstanding support to our French-speaking customers, ensuring they have a seamless experience while using our streaming platform.

Your proficiency in French will enable you to assist clients with inquiries related to account management, content availability, and troubleshooting technical issues. You will be instrumental in enhancing customer satisfaction and loyalty in a competitive streaming environment.

Responsibilities

Provide high-quality customer service in French through various channels, including phone, email, and chat
Troubleshoot technical issues and guide customers through solutions to enhance their streaming experience
Assist clients with subscription management, content inquiries, and account settings
Document customer interactions accurately in our CRM system
Collaborate with internal teams to resolve complex inquiries and provide effective solutions
Gather and relay customer feedback to improve our streaming services
Stay up to date with current trends in online streaming and new content releases

Requirements

Fluency in both French and English, with excellent communication skills
Strong problem-solving capabilities and a customer-centric approach
Previous experience in customer service, particularly in the streaming or entertainment industry, is preferred
Ability to manage multiple inquiries and prioritize tasks effectively
Detail-oriented with strong organizational skills
Passion for online streaming and a commitment to providing outstanding customer experiences
Experience with customer support software and CRM systems is advantageous

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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