Offer summary

Qualifications:

Fluent in English, with additional languages like Japanese, Spanish, or Chinese considered a benefit., Experience working with international customers., Fast typing skills and ability to quickly absorb large volumes of information., Stress-resistant, energetic, with a proactive attitude and strong problem-solving skills..

Key responsibilities:

Consulting customers on questions related to the company's websites.

Handling customer requests efficiently and promptly.

Resolving customer issues to ensure retention and satisfaction.

Promoting the company's websites when opportunities arise.

Job description

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team in the Night Shift (European time zone).

Are you the perfect candidate? Check here!

You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
You have experience working with international customers
You have fast typing skills in English (and
You are a quick learner and you can absorb large volumes of information
You can psychologically analyze people and be sensitive to their emotions
You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
You can come up with and provide professional solutions to complicated cases
You are stress resistant, energetic and never hesitant to show initiative
You have a ‘can-do’ attitude and you believe that ‘everything is possible’
You can provide an outstanding quality service

So what is this role all about?