Nurse, Digital Health (6-month contract)

The Opportunity:

As a Side Effects Management Nurse in our UK weight loss service, you will be a senior clinical voice, setting the standard for clinical excellence, patient safety and wellbeing within the clinical team. This role will work closely with HeliosX’s Ops Team Leads & GP Leads to provide safe and effective care to our UK patients.

The right candidate will be experienced in triaging unwell patients in a primary or secondary care environment and a confident and compassionate communicator with excellent patient care skills.

Preference is for this role to be full time (4 long days/week), including 1 weekend per month. The full time hours shifts would be between 10am - 8pm.

This role is a 6 month remote contract, with a requirement to come to the London office on occasion (2-3 times per year) for training and workshops.

Key Responsibilities:

Clinical Support & Patient Safety

• Work remotely using our EHR (secure Electronic Health Records System)
• Triage and manage patient-reported side effects, including identifying red flag symptoms and initiating appropriate action or escalation.
• Provide high-quality clinical advice, guidance, and reassurance to patients regarding their treatment and side effects.
• Follow established clinical pathways and protocols to ensure consistent and evidence-based decision-making.
• Respond to patient queries (via phone and email) promptly and empathetically, maintaining high standards of care.

Clinical Risk Management & Escalation

• Proactively identify, document, and escalate any clinical concerns or potential patient safety risks to the appropriate clinical lead or GP or healthcare facility.
• Provide GP communication as required.
• Liaising with Secondary healthcare facilities when referrals are required.
• Participate in root cause analyses or case reviews following incidents or near misses, contributing to learning and service improvement.
• Adhere to internal clinical governance processes and contribute to continuous improvement of risk management protocols.
• Adhere to safeguarding principles and escalate concerns related to patient wellbeing, mental health, or vulnerable adults.
• Reach out to patients proactively where appropriate, to follow up on side effects or ensure continuity of care.

What You’ll Bring

Qualifications:

• NMC registration
• Prescribing qualification desirable but not essential

Experience:

• 5 years direct clinical patient care experience, preferably with triaging, emergency care, urgent care or diabetes/obesity management in primary or secondary care
• Experience in following clinical pathways/protocols
• Experience handling medication side effects, red flag symptoms, and clinical escalations

Core Skills:

• Excellent clinical judgement and patient risk assessment skills
• Exceptional communication and interpersonal skills
• Strong attention to detail and accurate clinical documentation
• Confidence working autonomously in a fast-paced, digital-first healthcare environment
• Compassionate, calm, and patient-centred approach

• 5 years direct clinical patient care experience, preferably with triaging, emergency care, urgent care or diabetes/obesity management in primary or secondary care
• Experience in following clinical pathways/protocols
• Experience handling medication side effects, red flag symptoms, and clinical escalations

Core Skills:

• Excellent clinical judgement and patient risk assessment skills
• Exceptional communication and interpersonal skills
• Strong attention to detail and accurate clinical documentation
• Confidence working autonomously in a fast-paced, digital-first healthcare environment
• Compassionate, calm, and patient-centred approach

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)