Offer summary

Qualifications:

Strong understanding of app marketing strategies., Excellent communication and relationship-building skills., Experience in onboarding and training enterprise clients., Educational background in marketing, business, or related fields..

Key responsibilities:

Assist clients during onboarding and provide product training.

Act as the main contact for client inquiries and support.

Build and maintain long-term client relationships.

Collaborate with sales and support teams to enhance client satisfaction.

Job description

We are seeking a highly motivated Customer Success Manager to join our dynamic team at AppTweak. You will collaborate closely with our Enterprise clients to understand their unique goals and challenges, develop customized customer success strategies, and support clients through the use of AppTweak’s solutions.

This role requires a deep understanding of App Marketing strategies, excellent communication skills, and the ability to build strong client relationships.

Location: preferably Vietnam (remote), or SouthEast Asia.

Responsibilities:

Assist new Enterprise clients in navigating the onboarding process,
Provide comprehensive product training and share best practices to empower clients to maximize the value of our software solutions,
Act as the primary point of contact for client inquiries and promptly address their needs.
Foster and nurture strong, longterm relationships with clients, serving as their trusted advisor.
Implement strategies to retain and reduce churn at scale among existing clients.
Regularly engage with clients to assess satisfaction levels and proactively identify and address any potential concerns.
Collaborate closely with our support team to ensure timely resolution of client issues.
Identify opportunities for upselling and collaborate effectively with the sales team to expand client usage and adoption of our solutions.
Lead the AppTweak ASO Community to inform current users and prospects about ASO news and AppTweak updates
Maintain a deep understanding of the AppTweak’s products and services and stay uptodate with all the latest industry trends and updates.